OCBC | Manager/ AVP, Customer Service

Job OverviewWe are seeking a highly motivated Customer Service Representative to join our team at OCBC. As an Assistant Manager, you will be responsible for handling inbound and outbound calls or chats from banking and credit card customers on a shift basis.About the RoleDeliver exceptional customer service and understand customer needs.Identify process...

Job Overview:">As a Customer Service Leader in OCBC's banking industry, you will play a key role in leading and monitoring a team of customer service agents to enhance their capabilities and professionalism.">Key Responsibilities:">">Lead and monitor a team of customer service agents to optimize their performance and efficiency.">Handle inbound and outbound...

Assistant Manager, Customer Service (Telephone Servicing) 2 weeks ago Be among the first 25 applicants Handle inbound and outbound calls or Chats from Banking and Credit Card customers on a shift basis. Deliver good customer service and understand customer needs. Identify process improvement areas to enhance customer experience. Support the department to...

Job Responsibilities: Curate and deliver digital learning initiatives with hybrid methodologies, including digital learning production and virtual learning facilitation to upskill people capabilities. Responsible for learning management system maintenance, keeping abreast of new digital learning opportunities. Monitor, evaluate, and report on learning...

Get AI-powered advice on this job and more exclusive features. Responsibilities Perform nominee functions on securities custodian and corporate event services including share offers, rights issues, bonus issues, dividend elections and other distributions Handle IPO application, allotment allocation and refund Manage cash reconciliation between CCASS/...

About the RoleOCBC is seeking an experienced Learning Programmes Specialist to join our team. In this role, you will be responsible for curating and delivering digital learning initiatives that cater to the needs of our employees.Key Responsibilities:Design and deliver hybrid learning programmes that meet business objectivesMaintain and improve our learning...

Job Description - AVP, Team Lead, Know Your Customer, SME Banking (WD71389) Job Description AVP, Team Lead, Know Your Customer, SME Banking - ( WD71389 ) Business Function Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time...

We are currently seeking a high-calibre professional to join our team as Programme UAT Test Lead. He/she will be responsible for conceptualizing and leading UAT programme to drive continuous improvements and assurance. The successful candidate must have a proven track record of solid test management experience in mid-large initiatives. Responsibilities: ...

Job Title: AVP/Sr Associate, COO - Business Management & Customer Experience, IBG (240000F1) Business Function Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans,...

Contract Assistant Vice President, Branding and Media Relations (6 months) Assist in developing and implementing branding strategies. Assist in managing brand campaigns and initiatives. Collaborate with internal teams to ensure consistent brand messaging across all channels. Support the creation and maintenance of brand assets. Media Relations: Assist in...

As a Customer Service Acquisition Professional with the International Executive Service Corps, you will be responsible for delivering exceptional customer service and acquiring new business opportunities. Main Responsibilities:Achieve high standards of service quality to maintain a professional imageHandle customer inquiries, feedback, and instructions...

About the RoleAt International Executive Service Corps, we are seeking a highly motivated and experienced Customer Service Representative to join our team as a Banking Specialist. As a key member of our Direct Channels division, you will be responsible for delivering exceptional customer service and support to our clients through various channels, including...

AVP/ Checker, Payment Operations & Change Management 2 days ago Be among the first 25 applicants This range is provided by Hays. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Your new company A Well-Established Foreign Corporate bank is looking for AVP/ Checker, to join Payment...

Reporting to Head of Direct Channels, you are responsible for leading and managing the team on training, support, and campaign management. Provide all-rounded training to customer services frontline to ensure efficient and quality services are delivered. Also, provide support to the Customer Services Team to smoothen the overall team’s operation....

Senior Officer / Assistant Manager, Customer Services (Corporate Banking) Post Date 04/12/2024 Division Corporate Banking Department/Branch Marketing You will be responsible for providing administrative support to marketing teams related to customer service, handling deposit creation & rollover, account opening, conducting company searches, AML checking...

Responsible to handle customer enquiries, feedbacks and instructions through multi-channels (including but not limited to hotline, email, social media) from local SME customer and cross-border SME customer. Acquire SME business by inbound tag-on or outbound tele-marketing. Deliver consistent quality services to maintain the image of professionalism. Main...

Officer, Customer Services (Phone Banking - General Banking) Post Date 05/09/2024 Division Retail Banking Department/Branch Direct Channels Responsible for answering customer enquiries, handling personal & corporate customers’ instructions/complaints and acquire business through multiple channels, including but not limited to inbound phone banking,...

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and...

Your new company A Well-Established Foreign Corporate bank is looking for AVP/ Checker, to join Payment Operations/ Project and Change Management. Your new role Handle day-to-day payment operations and treasury settlement including inward/outward remittance transactions, local/ global payment, FX/MM, Securities, Interest Rate Derivatives settlement and...

Your new company A Well-Established Foreign Corporate bank is looking for AVP/ Checker, to join Payment Operations/ Project and Change Management. Your new role Handle day-to-day payment operations and treasury settlement including inward/outward remittance transactions, local/ global payment, FX/MM, Securities, Interest Rate Derivatives settlement and...