Associate, Specialist, Digital Service Delivery, Consumer Banking

4 weeks ago


Hong Kong, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities
  • Assist team head to manage end to end delivery of product enhancement, new product development or system projects
  • Act as main liaison of different stakeholders in identifying and prioritizing critical project milestones and deliverables
  • Collaborate with internal stakeholders in requirement gathering
  • Manage testing activities and lead a small team of testers
  • Provide fortnightly project update and prepare status reports to management
  • Provide production tasks/activities/post implementation support
  • Provide system service support to product & channel owners as well as CBG business and operation units
Principal Responsibilities
  • Collaborate with internal stakeholders in user requirement elicitation & provide analytical recommendation in business solution
  • Coordinate & negotiate with various parties including business user, IT, vendor, branch, operation unit, control unit to provide end to end solution for product/system rollout
  • Collaborate with technology to develop the platform features and capabilities
  • Produce requirement definition document in accordance with project documentation requirement and perform review on customer journey and user story
  • Provide input to testing team on test plan and test case formation and review to ensure all required scope is being covered
  • Lead/ conduct system development/enhancement testing by using Agile software methodology
  • Review user acceptance testing result performed by testing team and conduct regression testing to ensure production launch readiness
  • Produce accurate and detailed project/test reports and presentations to update on project milestones and status to management on a timely basis.
  • Provide recommendation on solution to address outstanding issues or risks
  • Management of production issues with users and technology, from UAT to delivery of fixes.
  • Management of team's work schedule and planning of release cycle with Technology partners.
  • Provide timely updates/escalation to management/stakeholders.
  • Provide post implementation support including Live Verification and production incident investigation
Key Accountabilities
  • Collaborate with internal stakeholders in user requirement elicitation and user stories documents preparation
  • Work closely with Product Owner and release manager for supporting sprint planning
  • Lead/ conduct user acceptance testing (UAT) throughout the sprint testing along with processes and documentation to ensure system deliverables conform to business requirement. Provide support to junior tester
  • Acquire domain knowledge and provide input on proposed solution
  • Assist in implementing various new products/ services in conjunction with other BU/SU
  • Ensure compliance & control requirement as built in related system
  • Ensure project tasks / activities accomplished in accordance with sprint planning and release schedule
  • Prepare communication, training materials and conduct training upon new product launch
Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
-en

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