Manager, Customer Value Management

In this role, you are required to assist the team to understand customer needs & behavior with data analytics, for providing quality banking services to our customers. Day-to-day business monitoring and deep-dive analysis are also our important roles to help business growth. Job Responsibilities • Compile MIS reports for various business monitoring...

In this position, you will: Support Loyalty Programme Manager to ensure all areas related to CMHK loyalty program is well-coordinated and meticulously executed Manage CMHK loyalty programme to achieve company objectives Assist in developing and executing effective loyalty campaigns to drive acquisition, retention, repeat purchases, and reactivation ...

Position Summary The incumbent is responsible for formulating value propositions for all segments, from High Net Worth to Affluent, Emerging Affluent, Cross Border and Young, with the goal of achieving business targets and improving the customer experience. He/she is also responsible to conduct different researches to collect customer feedbacks and market...

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

Responsibilities: Strategy and planning  • Align business objectives to define CRM objectives, CRM strategies, client development strategy, KPI goal setting, and implement CRM initiatives. • Enable Service Hub’s role (Customer Relationships Management, Customer Experience and Client Relations) as the strategic partner of Retail through target...

Responsibilities Assist the Section Head to formulate value propositions for key segments such as Upper Affluent, Affluent, Emerging Affluent, Cross Border and Young, with an aim to achieve business targets and improve customer experience Monitor the business and sales performance by channel and campaign, customer movement across key segments, recommend...

What's the role? As a Customer Experience Manager, you will play a pivotal role in ensuring exceptional customer interactions within the organization. Your responsibilities encompass a wide range of cross functional tasks, from monitoring CX scores to driving customer-centric initiatives in order to develop and sustain a world class customer mgmt....

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Customer...

Job Responsibilities:  Manage & lead the team to handle complaints in relation to our insurance products in Life and General Insurance so as to maintain the professional image of AXA Manage & lead the team to handle Life and General Insurance complaints, adhere to operating guidelines, work within delegated authorities, meet departmental SLA targets...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

Grow and diversify your career with Qantas Freight Together we’ll achieve customer service excellence Enjoy discounted air travel within Australia and across the globe  Permanent Full-time opportunity based in our Hong Kong office We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has...

JOB MISSION BACKGROUND SUMMARY The Digital Customer Experience Manager will be responsible for capturing market specific requirements and translating experiences into user stories across all omnichannel touch points. The role will work with the various business divisions in holistically planning end-to-end client and advisor experiences within the...

Our story: Blackpanda Group is Asia's leading local cyber incident response firm, dedicated to delivering world-class digital emergency response services to businesses in the region.We help businesses strengthen their cyber resilience and secure their digital operations by supporting them with incident response delivered by local experts and cyber insurance...

Tasks As the  Customer Service Manager  you will perform the following duties : The responsibility for the smooth operations towards fulfillment of customer contracts and act as a consultant to customer in all matters of material and customer management Advising customers in finding the right solution. Manage the customer relationship and ensure...

Reporting to the Branch Manager, you will be responsible for providing excellent service to VIP Banking customers to satisfy their wealth management needs. Job Responsibilities: Meet and exceed sales targets assigned Work to understand customers' financial needs for selling and cross-selling banking products for meeting customers' needs Acquire new...

about the jobYou will lead and motivate the Customer Service Centre(s) team to ensure delivery of high-quality results that would improve customer satisfaction, company reputation and standard of fulfilling regulatory requirements. You will ensure the achievement of Customer Service Centre(s) performance KPIs (waiting time, handling time, Customer...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

Key Responsibilities Assist Head of Campus Management to manage the campus management team to provide professional facilities management services, include but not limited to cleaning, security, landscaping, car parking, event support, finance and budgeting, procurement and tendering, etc. to Cyberport, its tenants, stakeholders and visitorsManage and...

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Life...