Manager, Customer Relations

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

Job Responsibilities:  Manage & lead the team to handle complaints in relation to our insurance products in Life and General Insurance so as to maintain the professional image of AXA Manage & lead the team to handle Life and General Insurance complaints, adhere to operating guidelines, work within delegated authorities, meet departmental SLA targets...

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Customer...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Life...

Description The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering (Senior) Customer Relations Officer, Employee Benefits with the resources to solve critical problems for the future of our business, which is why we need you.  What motivates you?...

A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.We seek to attract high-caliber talent by offering a dynamic working environment, good career...

Tasks As the  Customer Service Manager  you will perform the following duties : The responsibility for the smooth operations towards fulfillment of customer contracts and act as a consultant to customer in all matters of material and customer management Advising customers in finding the right solution. Manage the customer relationship and ensure...

Responsibilities: Strategy and planning  • Align business objectives to define CRM objectives, CRM strategies, client development strategy, KPI goal setting, and implement CRM initiatives. • Enable Service Hub’s role (Customer Relationships Management, Customer Experience and Client Relations) as the strategic partner of Retail through target...

Reporting to the Branch Manager, you will be responsible for providing excellent service to VIP Banking customers to satisfy their wealth management needs. Job Responsibilities: Meet and exceed sales targets assigned Work to understand customers' financial needs for selling and cross-selling banking products for meeting customers' needs Acquire new...

Partner Relations ManagerHeadquartersHKPartner RelationsBusiness Development Management, Business Operations Management, Marketing & Public Relations, Relationship Management, Sales & Business DevelopmentSeniorApplyResponsibilityDevelop and implement strategy for carrier partner collaboration to align with corporate strategy and business development...

about the role To have overall responsibility for Quality of Service and Customer satisfaction for all implemented Orange Business Services in-sourced and outsourced (Connectivity, IT Services, Mobility, UCC, Voice and/or integration solutions) services and solutions on assigned customer(s). (measured against Service Level Agreements). To be the...

What's the role? As a Customer Experience Manager, you will play a pivotal role in ensuring exceptional customer interactions within the organization. Your responsibilities encompass a wide range of cross functional tasks, from monitoring CX scores to driving customer-centric initiatives in order to develop and sustain a world class customer mgmt....

In this role, you are required to assist the team to understand customer needs & behavior with data analytics, for providing quality banking services to our customers. Day-to-day business monitoring, deep-dive analysis & strategic planning are also our important roles to help business growth. Job Responsibilities • Compile MIS reports for various...

職責： 負責處理及跟進現有客戶續約及相關查詢  透過電話及線上渠道向客戶介紹及推廣流動通訊產品及最新優惠 挽留客戶及營銷提升，並達到指定銷售目標  入職要求：  DSE / F.5或以上程度  2年或以上工作經驗, 具備電訊工作或處理企業客戶經驗者優先考慮  ...

Partner Relations ExecutiveHeadquartersHKPartner RelationsMarketing - Channel ManagementMiddleApplyResponsibilityCoordinate with overseas sales units and internal departments to facilitate the international data business workflowPrepare key business, service management and analytical reports including revenue, billing, to facilitate oversea key business...

Main Duties Be responsible for customer support for Base maintenance customers Cultivate positive business relationship with existing customers for effective business execution after sales acquisition Execute contracts acquired by Sales, know commercial terms and implement Perform upselling for existing clients if applicable Regularly visit...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

about the jobYou will lead and motivate the Customer Service Centre(s) team to ensure delivery of high-quality results that would improve customer satisfaction, company reputation and standard of fulfilling regulatory requirements. You will ensure the achievement of Customer Service Centre(s) performance KPIs (waiting time, handling time, Customer...

Grow and diversify your career with Qantas Freight Together we’ll achieve customer service excellence Enjoy discounted air travel within Australia and across the globe  Permanent Full-time opportunity based in our Hong Kong office We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has...