Customer Relationship Management Manager

2 weeks ago


Hong Kong, Hong Kong SAR China Hermès Full time

Responsibilities:


Strategy and planning 
• Align business objectives to define CRM objectives, CRM strategies, client development strategy, KPI goal setting, and implement CRM initiatives.
• Enable Service Hub’s role (Customer Relationships Management, Customer Experience and Client Relations) as the strategic partner of Retail through target clientelling and sales planning. 
• Plan and implement clienteling & client development strategy and initiatives for recruitment, retention, activation, re-activation, and customer engagement. 
• Develop and execute the CRM strategy and manage consumer lifecycle, aligning it with the company's objectives and values.
• Collaborate with retail store team to plan targeted programs and customer development initiatives through customer database segmentation, personalized communications creation, multi-channel campaigns.

Program Creation and Implementation
• Formulate, assess, and select communication and segmentation strategy to engage new customers and retain customers.
• Collaborate with Communications Team on engaging prospects and facilitate new recruitments. 
• Plan yearly invitation to optimize customer engagement through events and workshops and bespoke activities. Assist and support VIP events.
• Develop, oversee, and implement client communications and customer activation.
• Create innovative and omni channel customer communication.

Analytics
• Lead CRM team to manage analytics and translate data into insights and recommendations to address current and forecast future business dynamics and evolution and actions to achieve business goals.
• Conduct customer segmentation and analysis to identify target customer groups and develop personalized strategies.
• Bring together Consumer Analytics, Business Intelligence, Online and other related analytical data to identify opportunities. 
• Monitor and analyze CRM performance metrics for improvement and support other departments to make data-driven decisions. Review client segmentation to measure progress in client development.
• Analyze performance and impact of client initiatives on client development and sales
 

Cross- Functional Support
• Collaborate with cross-functional teams to ensure CRM strategies are seamlessly integrated into overall business strategies and maximize the effectiveness of programs.
• Support outreach for special business objectives and provide lists, email/texting templates as needed.
• Present regular consumer reports providing deep-dive program performance and customer reports. Provide feedback on how to optimize customer engagement and make actionable recommendations to stakeholders.

CRM Expertise and Intelligence 
• Oversee the maintenance of customer data base and CRM systems, ensuring accurate and up-to-date customer data and implementation of Client Data Protection regulations.
• Monitor and coach to achieve high customer data capture quality and rate. 
• Stay informed about industry trends, advancement in CRM technology and best practices to drive innovation and continuous improvement.
• Explore opportunities with the landlords and malls to drive increased engagement of the targeted community.
• Educate the store team on CRM knowledge and how to leverage consumer analytics.

Requirements & Capabilities:
• University graduate in related disciplines.
• At least 10 years of experiences in CRM management, preferably in retail industry.
• Proven track record in developing and executing CRM strategies and programs to drive customer engagement, loyalty, and sales development.
• Excellent analytical and problem-solving skills, with the ability to interpret data, extract actionable insights and translate them into strategic recommendations. 
• Strong project management skill and interpersonal skill to collaborate with cross-functional teams and effectively convey CRM strategies and objectives.
• Proficiency in Microsoft Office, Excel, PowerPoint, CRM tools, databases, BI tools and analytics platforms. 
• Proactive, dynamic, creative and client centric.
• Fluent in English, Cantonese, and Mandarin.
 



  • Hong Kong, Hong Kong SAR China Dah Sing Bank Full time

    Reporting to the Branch Manager, you will be responsible for providing excellent service to VIP Banking customers to satisfy their wealth management needs. Job Responsibilities: Meet and exceed sales targets assigned Work to understand customers' financial needs for selling and cross-selling banking products for meeting customers' needs Acquire new...


  • Hong Kong, Hong Kong SAR China HSBC Full time

    A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.We seek to attract high-calibre talent by offering a dynamic working environment, good career...

  • Relationship Manager

    3 weeks ago


    Hong Kong, Hong Kong SAR China Frontier Financial Group Limited Full time

    Responsibilities Provide a professional, timely wealth management service to high-net-worth clients Develop a long term relationship with existing clients, increase their loyalty and satisfaction, and explore new business opportunities with them Receive orders from customers and forward them to dealers or place the orders on stock exchanges using trading...

  • Relationship Manager

    2 weeks ago


    Hong Kong, Hong Kong SAR China Wing Lung Bank Ltd. Full time

    Relationship Manager Responsibilities Building rapport with corporate clients to ensure optimum customer acquisition, retention and income generation Developing and managing FI relationship, market and product and achieving business revenue targets Requirements Degree holder preferably in business related discipline Minimum 3...


  • Hong Kong, Hong Kong SAR China HSBC Full time

    A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.We seek to attract high-calibre talent by offering a dynamic working environment, good career...


  • Hong Kong, Hong Kong SAR China HKT Full time

    About HKT Teleservices HKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades.  With a global presence, we operate...

  • Relationship Manager

    3 weeks ago


    Hong Kong, Hong Kong SAR China Standard Chartered Bank Full time

    Role Responsibilities Strategy To acquire, grow and deepen Priority Banking customer relationships through effective relationship management, with special focus on the analysis and satisfaction of Priority Banking Customers’ personal financial as well as investment needs and objectives. Business In consultation with Branch Manager, draw up...

  • Relationship Manager

    3 weeks ago


    Hong Kong, Hong Kong SAR China Wing Lung Bank Ltd. Full time

    Relationship Manager / VP Responsibilities Developing and managing portfolio of high net worth customers by providing them with professional investment advice Exploring new business opportunities with prospective customers through networks and channels of the Bank Acquiring new client relationships and growing AUM via extensive marketing...


  • Hong Kong, Hong Kong SAR China The Bank of East Asia Full time

    Responsibilities Build long-term relationships with customers Identify customers' needs and match their needs with appropriate products and services Acquire new customers through sales and marketing activities Coordinate in-branch and off-site promotions Requirements University graduates preferred, with a minimum of 4 years' banking experience...


  • Hong Kong, Hong Kong SAR China Citi Full time

    At Citi , we get to connect millions of people across hundreds of cities and countries every day.And we've been doing it for more than 200 years.We do this through our unparalleled global network.We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help...


  • Hong Kong, Hong Kong SAR China HSBC Full time

    A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career...


  • Hong Kong, Hong Kong SAR China Fubon Bank Full time

    Main Content Assistant Relationship Manager, Offshore Banking Department Assistant Relationship Manager, Offshore Banking Department Responsibilities: Promote the Bank's corporate & community image Acquire new customer through various promotion activities Implement "one-stop financial solution" to target customer with base in Taiwan and...

  • Relationship Manager

    3 weeks ago


    Hong Kong, Hong Kong SAR China Wing Lung Bank Ltd. Full time

    Relationship Manager/ Senior Relationship Manager Job Description Develop the Bank's high-net-worth client base and establish long term relationship with clients Introduce comprehensive wealth management solutions to meet clients' needs Deliver high quality services to clients Requirements Degree holder preferably in business...


  • Hong Kong, Hong Kong SAR China HSBC Full time

    A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career...


  • Hong Kong, Hong Kong SAR China Dah Sing Bank Full time

    Description: Reporting to the Team Head, you will be responsible for accelerating the acquisition of new non-borrowing corporate / SME accounts to drive CASA, FX, operating flow, insurance and investment in order to align with the commercial Account Acquisition Strategy of the Bank. Responsibilities: Conduct the careful selection of trustworthy...


  • Hong Kong, Hong Kong SAR China HSBC Full time

    A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career...


  • Hong Kong, Hong Kong SAR China Ares Management Corporation Full time

    Description Summary: This position is part of the Strategy and Relationship Management team responsible for increasing the firm’s assets under management through the development of new relationships and expanding existing relationships. He/she will be involved in supporting the Hong Kong-based Asia Relationship team. Geographic Focus: Greater...

  • Relationship Manager

    3 weeks ago


    Hong Kong, Hong Kong SAR China BDO Life Full time

    Relationship Manager (Wealth Management) He/She/They will be responsible for the delivery of timely and efficient service in relation to the management of assigned investment, equities, fixed income and the generation of additional volume from existing accounts deals across sales channels. The Responsibilities we will trust you with: SELL |...


  • Hong Kong, Hong Kong SAR China Vita Green Health Product Company Limited Full time

    From day-to-day, you'll... Work closely with the Assistant CRM Manager, Brand, Sales, and Digital teams to ensure campaigns implemented effectively;  Support the planning and execution of CRM campaigns, including recruitment, engagement, retention, and reactivation programs;  Collaborate with the Marketing team to create personalized communications and...


  • Hong Kong, Hong Kong SAR China Lufthansa Technik Component Services Asia Pacific Ltd. Full time

    Tasks As the  Customer Service Manager  you will perform the following duties : The responsibility for the smooth operations towards fulfillment of customer contracts and act as a consultant to customer in all matters of material and customer management Advising customers in finding the right solution. Manage the customer relationship and ensure...