Assistant Manager, Customer Relations

Found in: Talent HK C2 - 2 weeks ago


Hong Kong, Hong Kong SAR China Prudential plc Full time

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This position reports to Senior Manager of Complaint Team and will be primarily responsible for managing a team for handling customer complaints, supervisory and drive continuous improvements of customer experience.

Job Responsibilities:

Handle customer feedback cases from customers and referred by regulators and sales channels by conducting thorough investigation and offering effective solutions, as well as arranging to inform verbal and/or written decision within company’s KPIs. Identify service gaps (e.g. addressing inconsistency, inefficiencies, best practices, emerging trends, etc.) through case handling of the team and discuss with CS management to drive relevant departments to improve customer experience. Compile regular team performance and complaint related reports to senior management and Enterprise Risk Management, also ad hoc reports whenever necessary. Support Senior Manager and Director to drive operations efficiency and enhance complaint management by updating procedural and guidelines and providing user requirements to project teams for system enhancement

Job Requirements:

University graduate 3-5 years of experience in Customer Service Operations, supervisory experience is an advantage. Experience in insurance and financial industry IIQE (Paper 1, 2, 3, 4, 5) qualifications preferred Excellent command of English and Chinese (written and spoken) including Putonghua Familiar with relevant regulations of the Insurance Authority and Health Bureau is an advantage Ability to develop and maintain a good partnership with stakeholders, enjoy and is able to work with people with diverse backgrounds Able to work under tight timeline Good analytical and problem solving skills Good people management skills Proficiency in Microsoft Office
  • Manager, Customer Relations

    Found in: Talent HK C2 - 6 days ago


    Hong Kong, Hong Kong SAR China Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Assistant Customer Relations Manager

    Found in: Talent HK C2 - 2 weeks ago


    Hong Kong, Hong Kong SAR China HSBC Full time

    A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.We seek to attract high-caliber talent by offering a dynamic working environment, good career...


  • Hong Kong, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-caliber talent by offering a dynamic working environment, good...

  • Manager, Group Administration

    Found in: Talent HK C2 - 2 weeks ago


    Hong Kong, Hong Kong SAR China Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Senior Customer Relations Manager

    Found in: Talent HK C2 - 2 weeks ago


    Hong Kong, Hong Kong SAR China HSBC Full time

    Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Customer...

  • Assistant Manager, Customer Services

    Found in: Talent HK C2 - 2 weeks ago


    Hong Kong, Hong Kong SAR China Dah Sing Bank Full time

    Assists SME Customer Services Manager to supervise SME Customer Service Team that provide all-round services & support to Dah Sing Bank SME Business Banking customer, including business acquisition, after-sales enquiry, account enquiry, campaign enquiry, performing transactions & digital channels support, for local and cross-border SME Customer. Supervises...


  • Hong Kong, Hong Kong SAR China Dah Sing Financial Group Full time

    About Dah Sing Group The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent,...


  • Hong Kong, Hong Kong SAR China Dah Sing Financial Group Full time

    Assists SME Customer Services Manager to supervise SME Customer Service Team that provide all-round services & support to Dah Sing Bank SME Business Banking customer, including business acquisition, after-sales enquiry, account enquiry, campaign enquiry, performing transactions & digital channels support, for local and cross-border SME Customer. Supervises...

  • Customer Relationship Management Assistant

    Found in: Talent HK C2 - 3 weeks ago


    Hong Kong, Hong Kong SAR China Vita Green Health Product Company Limited Full time

    From day-to-day, you'll... Work closely with the Assistant CRM Manager, Brand, Sales, and Digital teams to ensure campaigns implemented effectively;  Support the planning and execution of CRM campaigns, including recruitment, engagement, retention, and reactivation programs;  Collaborate with the Marketing team to create personalized communications and...

  • Assistant Manager, Customer Service Centre

    Found in: Talent HK C2 - 2 weeks ago


    Hong Kong, Hong Kong SAR China Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • (Senior) Customer Relations Officer, Employee Benefits

    Found in: Talent HK C2 - 6 days ago


    Hong Kong, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

    Description The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering (Senior) Customer Relations Officer, Employee Benefits with the resources to solve critical problems for the future of our business, which is why we need you.  What motivates you?...

  • Assistant Customer Experience Operations Manager

    Found in: Talent HK C2 - 2 weeks ago


    Hong Kong, Hong Kong SAR China China Mobile International Limited Full time

    Assistant Customer Experience Operations ManagerHeadquartersHKCloud Product CenterMiddleApplyResponsibilityDesign and Optimization the user experience and for mCloud platform, provide high quality GUI design timelyEvaluate and balance business needs with user goals, improve the business interactive process.Work closely with RD team, able to conduct risk...

  • Manager, Customer Value Management

    Found in: Talent HK C2 - 2 weeks ago


    Hong Kong, Hong Kong SAR China Dah Sing Bank Full time

    In this role, you are required to assist the team to understand customer needs & behavior with data analytics, for providing quality banking services to our customers. Day-to-day business monitoring, deep-dive analysis & strategic planning are also our important roles to help business growth. Job Responsibilities • Compile MIS reports for various...


  • Hong Kong, Hong Kong SAR China Dah Sing Financial Group Full time

    About Dah Sing Group The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent,...

  • Customer Services Manager

    Found in: Talent HK C2 - 3 weeks ago


    Hong Kong, Hong Kong SAR China Lufthansa Technik Component Services Asia Pacific Ltd. Full time

    Tasks As the  Customer Service Manager  you will perform the following duties : The responsibility for the smooth operations towards fulfillment of customer contracts and act as a consultant to customer in all matters of material and customer management Advising customers in finding the right solution. Manage the customer relationship and ensure...

  • Assistant Customer Onboarding Manager, Hang Seng Bank

    Found in: Talent HK C2 - 2 weeks ago


    Hong Kong, Hong Kong SAR China HSBC Full time

    A Career with Hang Seng Bank  Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career...

  • Assistant Manager, Customer Services

    Found in: Talent HK C2 - 3 days ago


    Hong Kong, Hong Kong SAR China Dah Sing Bank Full time

    Reporting to Team Head, you will be responsible for identifying, originating and developing client relationships with bankers to understand clients’ objectives and to cross sell products. Responsibilities Support Team Head & Relationship Managers Maintain communications with clients to assess needs and risk profile, and help deepen clients’...

  • Event & Public Relations Executive

    Found in: Talent HK C2 - 2 weeks ago


    Hong Kong, Hong Kong SAR China China Mobile International Limited Full time

    Event & Public Relations ExecutiveHeadquartersHKEvent & Public RelationsMarketing & Public RelationsMiddleApplyStaff ApplicationResponsibilityAssist in organizing local and international events such as conferences, seminars, customer networking events, exhibitions, etc.Assist the manager on the digital and offline marketing campaign implementationAssist on...


  • Hong Kong, Hong Kong SAR China Hang Seng Bank Limited Full time

    Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good...

  • Assistant Customer Service Support Manager

    Found in: Talent HK C2 - 3 weeks ago


    Hong Kong, Hong Kong SAR China China Mobile Hong Kong Co. Ltd. Full time

    Department: Customer Service Centre  Responsibilities Responsible for customer service digital strategy operation and project management, and promote digital intelligence transformation and construction. Responsible for the construction of digital intelligent tools in the field of customer service, empowering frontline production and complaint...