Assistant Customer Service Support Manager

Assists SME Customer Services Manager to supervise SME Customer Service Team that provide all-round services & support to Dah Sing Bank SME Business Banking customer, including business acquisition, after-sales enquiry, account enquiry, campaign enquiry, performing transactions & digital channels support, for local and cross-border SME Customer. Supervises...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

about the job You will monitor calls / livechat traffic and arrange adequate workforce to meet service targetsYou will motivate, coach and develop juniors to sustain high and quality service levelYou will support and manage the team to meet the service standardYou will assist and support supervisor to identify service quality gapsYou will implement service...

about the jobYou will lead and motivate the Customer Service Centre(s) team to ensure delivery of high-quality results that would improve customer satisfaction, company reputation and standard of fulfilling regulatory requirements. You will ensure the achievement of Customer Service Centre(s) performance KPIs (waiting time, handling time, Customer...

Reporting to Team Head, you will be responsible for identifying, originating and developing client relationships with bankers to understand clients’ objectives and to cross sell products. Responsibilities Support Team Head & Relationship Managers Maintain communications with clients to assess needs and risk profile, and help deepen clients’...

Responsibilities Provide first-class customer service through the hotline of the Call Centre which meet the policies / rules / requirements / guidelines prescribed by all concerned regulators as well as the Bank Assist branch / department colleague on handling MPF related issue through MPF special hotline for branch / department colleagues Handle...

Provide one-stop service from enquiry to processing to HNW clients and/or intermediary from all distribution channels, including walk-in, hotline and email, etc.  Guide and coach the Customer Service Executive to resolve complicated case and share with them their experience and knowledge in order to develop the capabilities of the customer experience...

Job Responsibilities Answering customer's enquiry through telephone/ email/ live chat General service support & Counter ActivitiesNecessary Skill / Experience  1 year solid experience in customer service Good communication & trouble shooting skill Good computer & networking (routers / LAN / wireless) support knowledge Proficiency in MS...

Main Duties Be responsible for customer support for Base maintenance customers Cultivate positive business relationship with existing customers for effective business execution after sales acquisition Execute contracts acquired by Sales, know commercial terms and implement Perform upselling for existing clients if applicable Regularly visit...

Reporting to the Assistant Manager, Operations Support, you will be responsible for monitoring and supervision to service of Account Opening and Customer Due Diligence. Responsibilities: Process the account opening applications compliant with internal policies and local regulatory requirements; Conduct KYC (Know Your Client) /CDD (Customer Due...

Job Description SummaryDelivers professional activities in the Customer Service job family. Applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas. May serve as primary contact and liaison between one or more major customers, Health Plans, Service Centers, and/or functional areas. Determines...

Officer, Regulatory Compliance Services Hong Kong Mon - Fri, 9am - 6pm Hybrid The position  Our Regulatory and Compliance Services (RCS) ensure our clients to meet both their local and global regulatory needs and provide customized support to keep our clients informed of the evolving regulatory requirements impacting their business. Our team based...

FIND YOUR 'BETTER' AT Blue Care If you believe in better, we’d love to hear from you. About the Role Responsible for providing services to customers relating to areas such as sales, sales promotions, billing inquiries, service requests, suggestions and complaintsResponsibilities: Handle hotline services Process medical claims, vouchers input...

Job DescriptionSupport Hong Kong's environment! We are a company that helps our clients take care of the trees on their property. Make a difference by supporting our team of tree professionals to help schools, universities, home owners, and many other clients that need to care for and manage trees.We are currently seeking enthusiastic and motivated...

Support Hong Kong's environment! We are a company that helps our clients take care of the trees on their property. Make a difference by supporting our team of tree professionals to help schools, universities, home owners, and many other clients that need to care for and manage trees.We are currently seeking enthusiastic and motivated candidates to assist us...

FIND YOUR 'BETTER' AT Blue Care If you believe in better, we’d love to hear from you. About the Role Responsibilities:Support nursing duties and staff on-job training Provide good customer services  Provide assistance in medical record handling, photocopying, filing  Medication dispensing, billing and stock taking Assist in any ad-hoc assignment...

Role Responsibilities Strategy To provide quality services and to assist up-selling and cross selling financial products/services to customers transacting at branches. To assist the Senior Branch Operations & Service Manager to: Achieve / exceed the business targets set. Control and administer the daily operations of the Branch / Priority...

Company and Team Background Our reputable client is currently recruiting talents with enthusiasm and experience in customer service for the role, Customer Service Advisor. The incumbent plays a pivotal role in the call center providing exceptional customer service by handling inbound calls, addressing customer inquiries, and resolving complaints. Working in...

Job DescriptionRole ProfileThe Tax & Financial Accounting team is a global team responsible for the preparation and filing of indirect and direct tax filings, and statutory account filings functions.  The Senior Tax Specialist role will be responsible for ensuring a high standard of service delivery in line with agreed timelines and report to the Asia Tax...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...