Customer Support Manager

Department: Customer Service Centre  Responsibilities Responsible for customer service digital strategy operation and project management, and promote digital intelligence transformation and construction. Responsible for the construction of digital intelligent tools in the field of customer service, empowering frontline production and complaint...

Job DescriptionRole ProfileThe Tax & Financial Accounting team is a global team responsible for the preparation and filing of indirect and direct tax filings, and statutory account filings functions.  The Senior Tax Specialist role will be responsible for ensuring a high standard of service delivery in line with agreed timelines and report to the Asia Tax...

Provide one-stop service from enquiry to processing to HNW clients and/or intermediary from all distribution channels, including walk-in, hotline and email, etc.  Guide and coach the Customer Service Executive to resolve complicated case and share with them their experience and knowledge in order to develop the capabilities of the customer experience...

Responsibilities: Strategy and planning  • Align business objectives to define CRM objectives, CRM strategies, client development strategy, KPI goal setting, and implement CRM initiatives. • Enable Service Hub’s role (Customer Relationships Management, Customer Experience and Client Relations) as the strategic partner of Retail through target...

Strikingly is a modern, mobile-optimized website builder that’s extremely easy to use. Our mission is to give everyone the power to unleash their individuality.Our headquarters is currently based in Shanghai, China but we have deep Silicon Valley roots. We’re backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index...

The OfferFlexible working optionsOpportunity to make a positive impactWork alongside & learn from best in class talentThe JobYour responsibilities will include:Provide professional and friendly service through our email and live-chat channels. Help others and be able to stay calm under pressure.Translate client's product into Chinese. Be given the tools to...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

about the job You will monitor calls / livechat traffic and arrange adequate workforce to meet service targetsYou will motivate, coach and develop juniors to sustain high and quality service levelYou will support and manage the team to meet the service standardYou will assist and support supervisor to identify service quality gapsYou will implement service...

Reporting to the Head of Operations Support Department, you will be responsible for monitoring and supervision to service of Inward/ Outward Paper & Electronic Clearing, FINI,Payment Collection, Autopay, FPS, MPF, Fixed Deposit and Transactions Processing. Responsibilities: Active role in planning, organizing and directing of Operations Support...

About Dah Sing Group The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent,...

Job Purpose: We are seeking for a skillful and experienced individual to join our Business Banking Department as a Manager, Business Coach & Support. You will be responsible for providing coaching and supporting to the business banking sales staff with focus on sales techniques, operation and compliance aspects. You will play a crucial role in training,...

Assists SME Customer Services Manager to supervise SME Customer Service Team that provide all-round services & support to Dah Sing Bank SME Business Banking customer, including business acquisition, after-sales enquiry, account enquiry, campaign enquiry, performing transactions & digital channels support, for local and cross-border SME Customer. Supervises...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

About Dah Sing Group The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent,...

Grow and diversify your career with Qantas Freight Together we’ll achieve customer service excellence Enjoy discounted air travel within Australia and across the globe  Permanent Full-time opportunity based in our Hong Kong office We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has...

Reporting to the Assistant Manager, Operations Support, you will be responsible for monitoring and supervision to service of Account Opening and Customer Due Diligence. Responsibilities: Process the account opening applications compliant with internal policies and local regulatory requirements; Conduct KYC (Know Your Client) /CDD (Customer Due...

New Business management on all new applications with account managers and/ or brokers’ admin All internal communications including corporate projects, new product/ product revamp updates and operation/ compliance projects review and dispatch handling  Enquiries with call log record and logistics support to both external partners and internal account...

Responsibilities: As a project manager, you’ll establish the project timeline and closely track the progress of deliverables. This involves ensuring that tasks are completed within the specified timeframes. You’ll keep stakeholders and team members informed about project progress. Effective communication is crucial to maintain alignment and address any...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...