Assistant Customer Experience Operations Manager

Handle enquiries to insurance agents/brokers/distributors by telephone, written correspondence and/or personal visit regarding policy information, general guidelines of the Operations, product knowledge, etc. Perform cashiering duties to receive payment, issue official receipt, maintain premium record and handle payment reconciliation. Assist Managers...

Responsibilities Act as the first contact point of customers in a warm and caring manner to ensure their journey with BEA is highly satisfactory Understand customers' needs and direct them to the right area of the branch to ensure their needs are fulfilled during their visits Evaluate customer preferences and identify opportunities to enhance customer...

What's the role? As a Customer Experience Manager, you will play a pivotal role in ensuring exceptional customer interactions within the organization. Your responsibilities encompass a wide range of cross functional tasks, from monitoring CX scores to driving customer-centric initiatives in order to develop and sustain a world class customer mgmt....

Responsibilities: Design and review omni channel end-to-end customer journeys using Design Thinking, identify pain points, moments of truth and areas of opportunity Advocate journey thinking and embrace digital first mindset to use data and technology to help business delivery across customer interactions and touchpoints, and to ensure quality and...

Key Responsibilities: Assist in planning and execution of customer experience omnichannel strategy to build 360 joyful customer experience by engaging store team and other departments Assist in organizing store animations and activities ., VIP trips, customer events, etc. Coordinate and follow up actions of improvement through Service Excellence...

Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Through Business...

Key Responsibilities: • Assist in planning and execution of customer experience omnichannel strategy to build 360 joyful customer experience by engaging store team and other departments • Assist in organizing store animations and activities ., VIP trips, customer events, etc. • Coordinate and follow up actions of improvement through Service...

Reporting to the Head of Customer Experience (CX), you will be working with the Head of CX and a diverse team across countries in APAC and be able to influence thought leadership on Customer. You will play a key supporting role in providing clarity, direction, and support on execution of the Customer Focus strategy at the local and regional level. Optimize...

Who we are We are a global AdTech company with over 1200 employees across 30 countries with over 100 different nationalities  Competing against the biggest tech companies  Inventor of the InRead Video  Partner with the biggest media agencies and brands  Global partnerships with premium publishers This role is a 6-months internship ideal for...

Assistant Business Operations ManagerHeadquartersHKInnovative BusinessBusiness Operations ManagementMiddleApplyStaff ApplicationResponsibilityBusiness operation management - Responsible for business operation strategy formulation, operational process improvement, daily operation tasks, cost control, etc.Handle daily accounting operations, financial &...

Reporting to the Assistant Manager, Operations Support, you will be responsible for monitoring and supervision to service of Account Opening and Customer Due Diligence. Responsibilities: Process the account opening applications compliant with internal policies and local regulatory requirements; Conduct KYC (Know Your Client) /CDD (Customer Due...

JOB MISSION BACKGROUND SUMMARY The Digital Customer Experience Manager will be responsible for capturing market specific requirements and translating experiences into user stories across all omnichannel touch points. The role will work with the various business divisions in holistically planning end-to-end client and advisor experiences within the...

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good...

A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.We seek to attract high-calibre talent by offering a dynamic working environment, good career...

About Dah Sing Group The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent,...

Responsibilities: Supervise and support counter service to ensure service quality and operating properly; Assist the branch managers to plan, execute and manager the counter services Monitor and check daily counter transactions to ensure that the branch operates in accordance with the policies, guidelines and procedures; Handle customer inquiries and...

Assists SME Customer Services Manager to supervise SME Customer Service Team that provide all-round services & support to Dah Sing Bank SME Business Banking customer, including business acquisition, after-sales enquiry, account enquiry, campaign enquiry, performing transactions & digital channels support, for local and cross-border SME Customer. Supervises...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  To cope with our business growth, we are currently seeking a high calibre professional to join us as Assistant Manager, Wholesale Banknotes Operations in Operations Department. Job Responsibilities Handle day-to-day banknotes operation Assist in drafting policies and procedures that is consistent with regulatory and Bank requirements Formulate, drive and...

Assists SME Customer Services Manager to supervise SME Customer Service Team that provide all-round services & support to Dah Sing Bank SME Business Banking customer, including business acquisition, after-sales enquiry, account enquiry, campaign enquiry, performing transactions & digital channels support, for local and cross-border SME Customer. Supervises...