Customer Experience Executive
2 weeks ago
Handle enquiries to insurance agents/brokers/distributors by telephone, written correspondence and/or personal visit regarding policy information, general guidelines of the Operations, product knowledge, etc. Perform cashiering duties to receive payment, issue official receipt, maintain premium record and handle payment reconciliation. Assist Managers to prepare reports for daily operation / management reporting. Database management on temporary receipt for new request and replenishment, maintain stock keeping. Handle and deliver MPF documents with timely record update. Assist in UAT for new product / system enhancements. Provide ad-hoc support to the company from time to time. To assist the Manager to ensure BAU for daily operation is in good shape (onshore and offshore) The position requires two to four years of solid working experience in customer service field. Life administration, customer service at insurance company, or finance administration background is preferred. Strong problem-solving, telephone, and face-to-face communication skills Fluent in both oral and written English and Chinese. Mandarin is an advantage. Good communication skills with thorough understanding of company products and an ability to explain information in customer terms. Good service attitude and willing and able to work under pressure. Require to pass/already passed IIQE (Paper I, III and V), obtain agent license and fulfil CPD program for providing insurance advice to agents / channels / clients.
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Senior Customer Experience Executive
7 days ago
Hong Kong, Hong Kong SAR China Hermès Full timeKey Responsibilities: Assist in planning and execution of customer experience omnichannel strategy to build 360 joyful customer experience by engaging store team and other departments Assist in organizing store animations and activities ., VIP trips, customer events, etc. Coordinate and follow up actions of improvement through Service Excellence...
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Hong Kong, Hong Kong SAR China Hermès Full timeKey Responsibilities: • Assist in planning and execution of customer experience omnichannel strategy to build 360 joyful customer experience by engaging store team and other departments • Assist in organizing store animations and activities ., VIP trips, customer events, etc. • Coordinate and follow up actions of improvement through Service...
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Customer Experience Manager
12 minutes ago
Hong Kong, Hong Kong SAR China Hilti Group Full timeWhat's the role? As a Customer Experience Manager, you will play a pivotal role in ensuring exceptional customer interactions within the organization. Your responsibilities encompass a wide range of cross functional tasks, from monitoring CX scores to driving customer-centric initiatives in order to develop and sustain a world class customer mgmt....
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Assistant Manager, Customer Experience APAC
9 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Ltd. Full timeReporting to the Head of Customer Experience (CX), you will be working with the Head of CX and a diverse team across countries in APAC and be able to influence thought leadership on Customer. You will play a key supporting role in providing clarity, direction, and support on execution of the Customer Focus strategy at the local and regional level. Optimize...
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Senior Customer Experience Manager
2 weeks ago
Hong Kong, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full timeResponsibilities: Design and review omni channel end-to-end customer journeys using Design Thinking, identify pain points, moments of truth and areas of opportunity Advocate journey thinking and embrace digital first mindset to use data and technology to help business delivery across customer interactions and touchpoints, and to ensure quality and...
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Branch - Customer Experience Manager
3 weeks ago
Hong Kong, Hong Kong SAR China The Bank of East Asia Full timeResponsibilities Act as the first contact point of customers in a warm and caring manner to ensure their journey with BEA is highly satisfactory Understand customers' needs and direct them to the right area of the branch to ensure their needs are fulfilled during their visits Evaluate customer preferences and identify opportunities to enhance customer...
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Senior Engineer, Customer Experience
2 weeks ago
Hong Kong, Hong Kong SAR China HKT Full timeYour Role Perform big data analysis to enhance Network Performance and Customer Satisfaction Design & invent tools and measures over advanced 5G/4G network to early detect customer problems and to improve customer experience Support Network Benchmark projects and system AI development projects Execute real-time VIP & Corporate complaint analysis...
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Customer Experience intern
3 weeks ago
Hong Kong, Hong Kong SAR China Teads Full timeWho we are We are a global AdTech company with over 1200 employees across 30 countries with over 100 different nationalities Competing against the biggest tech companies Inventor of the InRead Video Partner with the biggest media agencies and brands Global partnerships with premium publishers This role is a 6-months internship ideal for...
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Digital Customer Experience Manager
3 weeks ago
Hong Kong, Hong Kong SAR China CHANEL Full timeJOB MISSION BACKGROUND SUMMARY The Digital Customer Experience Manager will be responsible for capturing market specific requirements and translating experiences into user stories across all omnichannel touch points. The role will work with the various business divisions in holistically planning end-to-end client and advisor experiences within the...
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Customer Experience Consultant, APAC
5 days ago
Hong Kong, Hong Kong SAR China Zurich Insurance Company Full timeJob Summary Reporting to the Head of Customer Experience (CX), you will be working with the Head of CX and a diverse team across countries in APAC and be able to influence thought leadership on Customer. You will play a key supporting role in providing clarity, direction, and support on execution of the Customer Focus strategy at the local and regional...
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Assistant Customer Experience Operations Manager
2 weeks ago
Hong Kong, Hong Kong SAR China China Mobile International Limited Full timeAssistant Customer Experience Operations ManagerHeadquartersHKCloud Product CenterMiddleApplyResponsibilityDesign and Optimization the user experience and for mCloud platform, provide high quality GUI design timelyEvaluate and balance business needs with user goals, improve the business interactive process.Work closely with RD team, able to conduct risk...
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Senior Marketing Executive
3 weeks ago
Hong Kong, Hong Kong SAR China China Mobile Hong Kong Co. Ltd. Full timeIn this position, you will: Support Loyalty Programme Manager to ensure all areas related to CMHK loyalty program is well-coordinated and meticulously executed Manage CMHK loyalty programme to achieve company objectives Assist in developing and executing effective loyalty campaigns to drive acquisition, retention, repeat purchases, and reactivation ...
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Senior Customer Experience Manager
2 weeks ago
Hong Kong, Hong Kong SAR China HSBC Full timeSome careers grow faster than others. If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...
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Manager, Customer Experience
3 weeks ago
Hong Kong, Hong Kong SAR China HSBC Full timeA Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.We seek to attract high-calibre talent by offering a dynamic working environment, good career...
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Manager, Customer Experience
3 weeks ago
Hong Kong, Hong Kong SAR China Hang Seng Bank Limited Full timeJob description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good...
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Hong Kong, Hong Kong SAR China Vita Green Health Product Company Limited Full timeFrom day-to-day, you'll... Work closely with Senior/ Assistant CRM Manager, Brand, Sales and Digital teams to plan, develop and execute CRM strategy and customer roadmap to acquire, grow and nurture customers; Be Creative, advice on elevating customer journey and engagement strategy, ensure smooth customer journey within Vita Green; Personalized...
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Customer Service Executive
3 weeks ago
Hong Kong - New Territories, Hong Kong SAR China RGF HR Agent Recruitment Full timeJob Responsibilities・Support sales team to prepare quotation and route orders・Follow up shipping progress and inform customer of shipping status・Coordinate with internal staff to deliver efficiently ・Handle customer claims・Input data and make summary reports・Perform ad-hoc project assigned by the managementNecessary Skill / Experience ・At least...
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Customer Service Executive
3 weeks ago
Hong Kong - New Territories, Hong Kong SAR China RGF HR Agent Recruitment Full timeJob Responsibilities・Support sales team to prepare quotation and route orders・Follow up shipping progress and inform customer of shipping status・Coordinate with internal staff to deliver efficiently ・Handle customer claims・Input data and make summary reports・Perform ad-hoc project assigned by the managementNecessary Skill / Experience ・At least...
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Market Research Expert
3 weeks ago
Hong Kong Island, Hong Kong SAR China Randstad Hong Kong Full timeabout the company.my client is a top tier insurer in Hong Kong about the team.you will be reporting to the team lead about the job.conduct market reserahch such as setting up studies, questionaires on operational experinece, setup strategies to improve the customer experiencecollect raw data from different department, analyse data using excel and create...
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Hong Kong, Hong Kong SAR China HSBC Full timeSome careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Through Business...