Senior Customer Experience Executive

Key Responsibilities: • Assist in planning and execution of customer experience omnichannel strategy to build 360 joyful customer experience by engaging store team and other departments • Assist in organizing store animations and activities ., VIP trips, customer events, etc. • Coordinate and follow up actions of improvement through Service...

Reporting to the Head of Customer Experience (CX), you will be working with the Head of CX and a diverse team across countries in APAC and be able to influence thought leadership on Customer. You will play a key supporting role in providing clarity, direction, and support on execution of the Customer Focus strategy at the local and regional level. Optimize...

In this position, you will: Support Loyalty Programme Manager to ensure all areas related to CMHK loyalty program is well-coordinated and meticulously executed Manage CMHK loyalty programme to achieve company objectives Assist in developing and executing effective loyalty campaigns to drive acquisition, retention, repeat purchases, and reactivation ...

Your role: Support to acquire ICT products maintenance services contracts and maintain customer relationship for assigned customer accounts Strive to win-back untapped service users to increase service revenue and market share of the Company Manage the service sales cycle from service selling to service contract completion Liaise with customers...

Responsibilities Act as the first contact point of customers in a warm and caring manner to ensure their journey with BEA is highly satisfactory Understand customers' needs and direct them to the right area of the branch to ensure their needs are fulfilled during their visits Evaluate customer preferences and identify opportunities to enhance customer...

Our client a multinational jewellery company is looking to hire Senior Operations Executive.The Senior Operations Executive is crucial in ensuring operational efficiency, meeting project deadlines, and driving the overall success of the organization. This position plays a key role in representing High Jewellery and collaborating with IT business partners on...

KEY RESPONSIBILITIES:Key accounts servicing and developmentUnderstanding client’s business for formulating and achieving their CRM strategy and/or business objectivesDevelop and implement customer loyalty program and related initiativesParticipate in data analysis to generate insights and actionable solutions for the businessAble to handle information...

Responsibilities: Collaborate with Senior L&D Management to develop and execute end-to-end learning experiences for employees of different functions across the globe. Identify and leverage appropriate content design strategies according to instructional design models and standards as defined by the senior management. Revise, rewrite, and refine content...

JOB MISSION BACKGROUND SUMMARY The Digital Customer Experience Manager will be responsible for capturing market specific requirements and translating experiences into user stories across all omnichannel touch points. The role will work with the various business divisions in holistically planning end-to-end client and advisor experiences within the...

Job Summary Reporting to the Head of Customer Experience (CX), you will be working with the Head of CX and a diverse team across countries in APAC and be able to influence thought leadership on Customer. You will play a key supporting role in providing clarity, direction, and support on execution of the Customer Focus strategy at the local and regional...

Job Description You will contribute to the total customer satisfaction by providing services via telephone and emails for a Hong Kong Cultural District in a tactful and timely manner. Responsibilities: • Handle customers’ enquiries via telephone and emails for an art district • Introduce Cultural District facilities • No sales is required...

Assistant Customer Experience Operations ManagerHeadquartersHKCloud Product CenterMiddleApplyResponsibilityDesign and Optimization the user experience and for mCloud platform, provide high quality GUI design timelyEvaluate and balance business needs with user goals, improve the business interactive process.Work closely with RD team, able to conduct risk...

Job Mission : The Client Engagement (CE) Senior Executive plays a key role as part of the Client Engagement Pillar within the Client Experience team, serving as a bridge among other pillars such as Top Client Experience and the in-boutique Client Engagement Management Expert (CEME) community, Retail Learning and Development Partner (RLDP), Client Insight...

Senior Event & Public Relations ExecutiveHeadquartersHKEvent & Public RelationsMarketing & Public RelationsMiddleApplyResponsibilityAssist in organizing local and international events such as conferences, seminars, customer networking events, exhibitions, etc.Assist the manager on the digital and offline marketing campaign implementationSupport the design...

How to build the growth model with 3. 8 M loyalty members and an integrated digital ecosystem consists of business verticals ranging from e-Commerce, insurance, digital health, travel to FinTech services? Wanna be a game-changer? Keep reading! We build the business based on the loyalty program (i.e., The Club) and big monetizable data from HKT. ...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

Purpose of the role The Senior Campaign Executive is responsible for day-to-day media liaison and project management within accounts. As the most media-focussed role within the Client Servicing team, a Senior Campaign Executive will thrive on successfully pitching their clients’ stories to the media. This person integrates social media into PR...

about the company.our client is a prestigious luxury brand known for our exquisite craftsmanship, timeless elegance, and unparalleled customer experience. Currently seeking a highly motivated and professional Executive Assistant to join our dynamic team. As an Executive Assistant, you will provide comprehensive administrative support to our senior...

A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.We seek to attract high-calibre talent by offering a dynamic working environment, good career...

The principal responsibility is to assure consistent sales achievement in strategic accounts by providing quality products & service, to develop technical & selling skills to ensure customers’ needs are met, to identify opportunities for business within territory while maintaining existing business. The territory mainly included small to medium government...