Associate Customer Service Manager

Responsibilities: Handle and resolve customer queries and requests via phone and email on investment products and services in a professional manner with tactful customer service skills. Design FAQs & scripts, prepare SOP and provide training during new product launch. Handle verbal & written customer complaints from customers via phone and email. Collect...

about the job You will monitor calls / livechat traffic and arrange adequate workforce to meet service targetsYou will motivate, coach and develop juniors to sustain high and quality service levelYou will support and manage the team to meet the service standardYou will assist and support supervisor to identify service quality gapsYou will implement service...

about the jobYou will lead and motivate the Customer Service Centre(s) team to ensure delivery of high-quality results that would improve customer satisfaction, company reputation and standard of fulfilling regulatory requirements. You will ensure the achievement of Customer Service Centre(s) performance KPIs (waiting time, handling time, Customer...

Tasks As the  Customer Service Manager  you will perform the following duties : The responsibility for the smooth operations towards fulfillment of customer contracts and act as a consultant to customer in all matters of material and customer management Advising customers in finding the right solution. Manage the customer relationship and ensure...

Provide one-stop service from enquiry to processing to HNW clients and/or intermediary from all distribution channels, including walk-in, hotline and email, etc.  Guide and coach the Customer Service Executive to resolve complicated case and share with them their experience and knowledge in order to develop the capabilities of the customer experience...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

Grow and diversify your career with Qantas Freight Together we’ll achieve customer service excellence Enjoy discounted air travel within Australia and across the globe  Permanent Full-time opportunity based in our Hong Kong office We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has...

Job Description Job Duties: Support and develop programs and roadmaps to enhance the operation workflow of the customer service contact center Review, design and execute changes to internal process, eliminate redundant and manual tasks to drive digital process for the benefits of customer and staff experience Identify customer needs and expectation to...

Assists SME Customer Services Manager to supervise SME Customer Service Team that provide all-round services & support to Dah Sing Bank SME Business Banking customer, including business acquisition, after-sales enquiry, account enquiry, campaign enquiry, performing transactions & digital channels support, for local and cross-border SME Customer. Supervises...

About Dah Sing Group The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent,...

Our client, one of the leading virtual banks in HK, is looking for an experienced Customer Services Manager to join their team to handle customers' enquiries related to the bank's investment products. Job duties Manage incoming and outgoing calls to address customer inquiries, transactions, and requests for the bank's investment products and services...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

FIND YOUR 'BETTER' AT AIA We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even...

Responsibilities: As a project manager, you’ll establish the project timeline and closely track the progress of deliverables. This involves ensuring that tasks are completed within the specified timeframes. You’ll keep stakeholders and team members informed about project progress. Effective communication is crucial to maintain alignment and address any...

Rewards, Associate Consultant - Financial Services McLagan are currently recruiting a Senior Associate Consultant / Associate Consultant to join our Talent Solutions team. You will be primarily responsible for relationship management and data-led reward consulting projects for financial services sector. This is a hybrid role with the flexibility to work...

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Life...

Responsibilities: Handle inbound and outbound calls, and resolve customer enquiries, transactions and requests on investment products and services related. Support transactions investigation and assess the complaint allegations competently, diligently, fairly and promptly. Follow up verbal and written reply letter to complainant / regulator. Cooperate with...

Department: Customer Service Centre  Responsibilities Responsible for customer service digital strategy operation and project management, and promote digital intelligence transformation and construction. Responsible for the construction of digital intelligent tools in the field of customer service, empowering frontline production and complaint...

Role Responsibilities Strategy To provide quality services and to assist up-selling and cross selling financial products/services to customers transacting at branches. To assist the Senior Branch Operations & Service Manager to: Achieve / exceed the business targets set. Control and administer the daily operations of the Branch / Priority...

Company and Team Background Our reputable client is currently recruiting talents with enthusiasm and experience in customer service for the role, Customer Service Advisor. The incumbent plays a pivotal role in the call center providing exceptional customer service by handling inbound calls, addressing customer inquiries, and resolving complaints. Working in...