Customer Service Manager

about the jobYou will lead and motivate the Customer Service Centre(s) team to ensure delivery of high-quality results that would improve customer satisfaction, company reputation and standard of fulfilling regulatory requirements. You will ensure the achievement of Customer Service Centre(s) performance KPIs (waiting time, handling time, Customer...

Provide one-stop service from enquiry to processing to HNW clients and/or intermediary from all distribution channels, including walk-in, hotline and email, etc.  Guide and coach the Customer Service Executive to resolve complicated case and share with them their experience and knowledge in order to develop the capabilities of the customer experience...

about the job You will monitor calls / livechat traffic and arrange adequate workforce to meet service targetsYou will motivate, coach and develop juniors to sustain high and quality service levelYou will support and manage the team to meet the service standardYou will assist and support supervisor to identify service quality gapsYou will implement service...

about the role To have overall responsibility for Quality of Service and Customer satisfaction for all implemented Orange Business Services in-sourced and outsourced (Connectivity, IT Services, Mobility, UCC, Voice and/or integration solutions) services and solutions on assigned customer(s). (measured against Service Level Agreements). To be the...

Assists SME Customer Services Manager to supervise SME Customer Service Team that provide all-round services & support to Dah Sing Bank SME Business Banking customer, including business acquisition, after-sales enquiry, account enquiry, campaign enquiry, performing transactions & digital channels support, for local and cross-border SME Customer. Supervises...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Life...

Department: Customer Service Centre  Responsibilities Responsible for customer service digital strategy operation and project management, and promote digital intelligence transformation and construction. Responsible for the construction of digital intelligent tools in the field of customer service, empowering frontline production and complaint...

This role supports our call center and provides excellent customer service to our customers. Responsibilities: Answer inbound calls for general customer service enquiries, offer phone insurance enrolment services and policy retention activities Manage email correspondence & address customer enquiries Maintaining professional and good image to...

Role Responsibilities Strategy To provide quality services and to assist up-selling and cross selling financial products/services to customers transacting at branches. To assist the Senior Branch Operations & Service Manager to: Achieve / exceed the business targets set. Control and administer the daily operations of the Branch / Priority...

The OfferOpportunity within a company with a solid track record of performanceAttractive Salary & BenefitsA role that offers a breadth of learning opportunitiesThe JobYou will be responsible for :  Provides advanced product and service information and responds to complex customer questions about those products and services Records and processes quotes and...

Company and Team Background Our reputable client is currently recruiting talents with enthusiasm and experience in customer service for the role, Customer Service Advisor. The incumbent plays a pivotal role in the call center providing exceptional customer service by handling inbound calls, addressing customer inquiries, and resolving complaints. Working in...

Job Description SummaryDelivers professional activities in the Customer Service job family. Applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas. May serve as primary contact and liaison between one or more major customers, Health Plans, Service Centers, and/or functional areas. Determines...

about the job Handle inbound / outbound customer's enquiries in a professional and timely mannerMaintain good relationship with clients and assist in sales deal processing and follow-upAddress customer concerns and resolve issues promptly, escalating complex matters to appropriate departmentsCollaborate with internal teams to resolve customer inquiries and...

Responsibilities Provide first-class customer service through the hotline of the Call Centre which meet the policies / rules / requirements / guidelines prescribed by all concerned regulators as well as the Bank Assist branch / department colleague on handling MPF related issue through MPF special hotline for branch / department colleagues Handle...

Job DescriptionSupport Hong Kong's environment! We are a company that helps our clients take care of the trees on their property. Make a difference by supporting our team of tree professionals to help schools, universities, home owners, and many other clients that need to care for and manage trees.We are currently seeking enthusiastic and motivated...

Support Hong Kong's environment! We are a company that helps our clients take care of the trees on their property. Make a difference by supporting our team of tree professionals to help schools, universities, home owners, and many other clients that need to care for and manage trees.We are currently seeking enthusiastic and motivated candidates to assist us...

What's the role? We’re looking for customer-focused field engineers in Town to kick start their careers in a rewarding, high-performing, international company. We’re looking for customer-focused Customer Service Supervisor in Town to kick start their careers in a rewarding, high-performing, international company. Who is Hilti? Hilti is...

FIND YOUR 'BETTER' AT Blue Care If you believe in better, we’d love to hear from you. About the Role Responsible for providing services to customers relating to areas such as sales, sales promotions, billing inquiries, service requests, suggestions and complaintsResponsibilities: Handle hotline services Process medical claims, vouchers input...

Officer, Regulatory Compliance Services Hong Kong Mon - Fri, 9am - 6pm Hybrid The position  Our Regulatory and Compliance Services (RCS) ensure our clients to meet both their local and global regulatory needs and provide customized support to keep our clients informed of the evolving regulatory requirements impacting their business. Our team based...