Officer, Customer Value Management
8 months ago
In this role, you are required to assist the team to understand customer needs & behavior with data analytics, for providing quality banking services to our customers. Day-to-day business monitoring and deep-dive analysis are also our important roles to help business growth.
Job Responsibilities
• Compile MIS reports for various business monitoring
• Perform analysis to solve business questions and identify business opportunities
• Work closely with Business Teams on marketing campaign execution
• Evaluate the performance of marketing promotions and provide recommendations on future programs
• Develop, maintain & apply statistical models and data-mining techniques for cross-selling and customer retention
Job Requirements
• Degree or above with major in Statistics, Business Analytics, Information System or related discipline
• Self-motivated, energetic and passionate in developing a long-term career in financial services industry
• Attention to details and good problem solving skills
• Good communication skills and good team player
• Proficient in written and spoken English and Chinese
• Knowledge in SAS/SQL programming
Suitable candidate with more experience may considered as Senior Officer.
-
Marketing Manager
4 months ago
Hong Kong, Hong Kong SAR China China Mobile Hong Kong Co. Ltd. Full timeIn this position, you will: Driving integrated service marketing, developing high-value customer tiered and graded operations and management, and cultivating a premium brand for high-end customers. Devising business development plans and operating customer value management & support systems to increase the value of the in-life revenue of the customer...
-
Business Analyst
2 months ago
Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full timeAs a Business Analyst - Customer Value Management, you will play a key role in helping our team understand customer needs and behavior through data analytics. Your expertise will be crucial in providing quality banking services to our customers. You will be responsible for day-to-day business monitoring and deep-dive analysis to drive business growth.Key...
-
Data Analyst for Customer Value Management
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full timeAs a key member of our team at Dah Sing Bank, the Customer Value Management Manager will play a crucial role in providing quality banking services to our customers.Key Responsibilities• Develop and maintain statistical models and data-mining techniques for cross-selling and customer retention.• Prepare financial reports and analysis to assist management...
-
Manager, Customer Value Management
6 months ago
Hong Kong, Hong Kong SAR China Dah Sing Bank Full timeIn this role, you are required to assist the team to understand customer needs & behavior with data analytics, for providing quality banking services to our customers. Day-to-day business monitoring, deep-dive analysis & strategic planning are also our important roles to help business growth. Job Responsibilities • Compile MIS reports for various...
-
Strategic Customer Value Proposition Lead
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full timeOverviewHang Seng Bank Limited is a renowned financial institution dedicated to service excellence. Our people are our most important asset, driving continuous enhancement of performance for customers and delivering best-in-class products and services.Job DescriptionWe seek a seasoned business leader to drive the development and execution of clearly...
-
Section Head
6 months ago
Hong Kong, Hong Kong SAR China The Bank of East Asia Full timePosition Summary The incumbent is responsible for formulating value propositions for all segments, from High Net Worth to Affluent, Emerging Affluent, Cross Border and Young, with the goal of achieving business targets and improving the customer experience. He/she is also responsible to conduct different researches to collect customer feedbacks and market...
-
Associate/ Assistant Vice President, Middle Office
2 months ago
Hong Kong, Hong Kong SAR China Value Partners Limited Full timeWe are seeking an experienced Middle office associate to work in Middle office team. Reporting to our Senior Manager, Middle Office, the successful candidate will be working as part of the Middle Office team, supporting daily middle office activities. Responsibilities: Facilitate order placement and allocation for investment transactions. Monitor...
-
Customer Service Officer
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full timeDiscover a rewarding career opportunity with Manulife, a leading international financial services group. As a Senior Customer Service Officer in our Customer Care Team, you will play a vital role in delivering exceptional customer experiences and driving business growth.About the RoleWe are seeking an experienced professional with a strong background in...
-
Business Analyst
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full timeAs a key member of our team, you will play a crucial role in helping us understand our customers' needs and behavior through data analytics. Your expertise will enable us to provide high-quality banking services that meet their expectations.Key Responsibilities:• Compile and analyze MIS reports to monitor business performance• Conduct in-depth analysis...
-
Business Development Manager
2 months ago
Hong Kong, Central and Western District, Hong Kong SAR China Value Search Asia Full timeJob Title: Relationship ManagerAs a key member of our team at Value Search Asia, you will play a crucial role in building and maintaining relationships with high net worth clients in Greater China.Key Responsibilities:Proactively manage and develop relationships with potential UHNW clients to build up assets under management (AUM) and generate revenues...
-
Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full timeAbout This RoleWe are seeking a skilled Senior Customer Service Officer, Customer Care Team to join our team at Company 28 - Manulife (International) Limited. As a Senior Customer Service Officer, you will be responsible for handling email enquiries and requests of group medical, individual financial and wealth management products arising from...
-
Customer Service Officer
1 month ago
Hong Kong, Hong Kong SAR China HSBC Full timeJob description Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...
-
Customer Service Officer, Customer Engagement Team
6 months ago
Hong Kong, Hong Kong SAR China Company 28 - Manulife (International) Limited Full timeDescription The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Officer, Customer Engagement Team with the resources to solve critical problems for the future of our business, which is why we need you. What motivates you? ...
-
Customer Officer
6 months ago
Hong Kong, Hong Kong SAR China HKT Full timeYour role Handle customer telephone enquiries and provide resolution in daily operations Support HKT financial services related follow up activities Follow the pre-set procedures and workflows properly, complete the job in a professional manner Proactively learn and grasp latest knowledge to facilitate proper discharge of daily duties ...
-
Senior Customer Service Officer
6 months ago
Hong Kong, Hong Kong SAR China Company 28 - Manulife (International) Limited Full timeDescription The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Customer Service Officer, Customer Contact Centre with the resources to solve critical problems for the future of our business, which is why we need you. What motivates you?...
-
Senior Customer Service Officer, Customer Care Team
6 months ago
Hong Kong, Hong Kong SAR China Company 28 - Manulife (International) Limited Full timeDescription The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Customer Service Officer, Customer Care Team with the resources to solve critical problems for the future of our business, which is why we need you. What motivates you? ...
-
Customer Service Officer, Customer Engagement Team
6 months ago
Hong Kong, Hong Kong SAR China Manulife Full timeJob Description The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Officer, Customer Engagement Team with the resources to solve critical problems for the future of our business, which is why we need you. What motivates you? ...
-
Customer Service Officer
2 months ago
Hong Kong, Central and Western District, Hong Kong SAR China JLL Full timeAbout the Role:We are seeking a highly organized and customer-focused Customer Service Officer to join our team in Quarry Bay. As a key member of our front desk team, you will be responsible for providing exceptional service to our clients and guests, ensuring a seamless and efficient experience.Key Responsibilities:Provide professional and polite responses...
-
Investment Management Director
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Value Partners Limited Full timeJob Summary:We are seeking a highly skilled Investment Management Director to join our team at Value Partners Limited. The successful candidate will be responsible for managing investment portfolios and leading our portfolio development team.Key Responsibilities:Represent the investment team to work closely with sales, product development, and marketing...
-
Senior Medical Value Success Lead
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Roche Full timePosition OverviewThe Senior Medical Value Success Specialist will be responsible for driving clinical adoption and access of high medical value biomarker testing through market development and medical strategy.ResponsibilitiesSupport the Medical Value Success team to drive clinical adoption and access of high medical value solutions.Develop and implement...