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Key Account Manager

5 months ago

Hong Kong, Hong Kong SAR China foodpanda Full time
Job Description Represent foodpanda as an ambassador, develop a trusted advisor relationship with key accounts, act as the lead point of contact for your portfolio of partner restaurants in answering high severity requests or issue escalations when necessary Regular communication with partner restaurants. Activate set of services (ad sales, promotional deals, online marketing packages etc.) to facilitate portfolio & revenue growth; meet or exceed goals for account retention, development and maintenance Communicate clearly the progress of monthly/quarterly initiatives Forecast and track key account metrics Interact closely with staff members from Content, Sales and Marketing for lead generation, content management and vendor service Ensure timely and successful delivery of our solutions according to partner restaurants’ needs and objectives Coordinate all organizational project matters and manage all daily project management issues To liaise with internal departments, collect and consolidate users’ requirements and coordinate with the service provider to fulfil company’s needs

Qualifications

At least 3 years’ experience in an operational sales or account management role, possess outstanding communication and interpersonal skills Ability to analyse and draw inference from data Experience in delivering client-focused solutions based on partner restaurants’ needs Detail-oriented with proven ability to manage multiple projects at a time Demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organization Proficiency in both English and Cantonese, fluency in Mandarin would be a plus Knowledge in Chinese Word Processing is mandatory Knowledge in the use of Salesforce preferred