Retail & Operations Manager

Found in: Talent HK C2 - 1 week ago


Hong Kong, Hong Kong SAR China BeneFit Cosmetics Full time

Position

Retail & Operations Manager is responsible for all aspects of running HK local market business, from building up the budget to sales target delivery through the field staff management and development.

Essential Duties and Responsibilities:

Business Analysis & Actions

Deliver and construct retail, net sales and selling expenses budget: monthly and yearly one Develop and explore business strategy by retailers Work closely with GM to fix monthly target per store Develop sales target and manage sales performances by door to reach the target Analyze weekly business and communicate clearly key priorities to field team Present weekly and monthly reports with analysis and clear action plans Analyze and communicate competitors’ marketing activities and sales performances to management Work closely with Marketing team to understand strategic product launches and ensure MKT calendar will grow sales Work with CM and marketing to set up local Marketing plans, events, by store Work and communicate with Marketing and Supply and Demand planning team to ensure optimum inventory at POS to support business Present sales objectives to retailers at least twice a year during strategic meeting with GM and MKT team Prepare sales analysis for VIP/Global visits for market sharing Work with BGM on business expansion and sales strategy of the brand

Management of field team

Build a strong team full of Benefit DNA Guide Sales Development Managers (SDM) and Counter Managers (CM) to get their team to reach sales goals Conduct MJSF (My journey so far) monthly performance review of SDM and CM Set monthly individual staff target (CM & BA) Monthly review performance of team members (CM & BA) together with SDM and Training Manager Retain people, grow talents and make sure field staff turnover is below 30% Work with GM on staffing levels based on productivity Calculate monthly salary of field Work closely with HR from LVMH P&C and GM. Work closely with HR about recruitment headcount application, contract explanation and other HR related matters (annual & sick leave, warning letter, medical follow up) Final recruiter for field staff after screening of candidates by SDM Ensure that all counters are appropriately staffed with the right people in a timely manner: Final check on roaster of counters Organize the pool & roaster of part-time

Work on the field & control operations and Admin

Lead by example and demonstrate ABC formula on the field Teach, coach, motivate and develop the field staff Work closely with Training Manager to review staff performance and fix priorities of staff to be grow and trained Work closely with the training team to ensure that the field staff is dully trained on Benefit Cosmetics sales and services technique Make sure operations matters are smooth with field team Work closely with Sales & Administrative executive to make sure stock are sufficient in stores Build commitment of team and high expectations in self and others Ensure the field team is applying the Benefit Cosmetics sales steps injected of brand DNA Model a Benefit customer service standard in order to provide a great experience for customers Follow company and store policies on operation and HR procedures Handle customer complaints after SDM Control all store expenses with the support of the operation team

Profile

6 -8 years Retail experience minimum Minimum 3 years’ strong management experience Cosmetics experience preferred Proven sales and service track record Ability to analyze and manage budget Excellent communication and leadership skills Human relationships ability to work and to inspire people Interpersonal skills in customer service Proficient computer skills Flexibility regarding work hours
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