Retail Excellence Manager

2 weeks ago


Hong Kong, Hong Kong SAR China Loro Piana Full time

Position

POSITION SUMMARY

Reporting to the Retail Excellence Director South Asia, this position is responsible for the execution of the training strategy and activities aiming to support the growth of the business.

DUTIES & RESPONSIBILITIES

Adopt training directions and strategies for South Asia Liaise with external consultants to deliver various world-wide training programs such as induction, selling excellence, KPI and coaching, and other ad-hoc training. Organize the training sessions, schedule and venue/transportation/meal, etc. Conduct analysis to determine training and development needs of office and retail teams in the different Asia markets Co-ordinate the different types of training including selling skills, product and visual merchandising with the various departments Design training plans, materials and systems to meet the business needs and set strategies to identify and develop key talents Formulate classroom and on-the-job training to staff as well as follow up actions to continuously enhance service standard Responsible for induction training for office and retail team to ensure successful onboarding of all new staff into the organization Work closely with Retail Director/ Area Manager on performance management and identify performance gaps through the analysis of Mystery Shopper Program and NPS Create various workshops/ contest to address the training and development needs Perform frequent and intensive shop visits to carry out proper and constructive field coaching Support Retail Director/ Area Manager and HR Director in succession planning by providing insight into the development of competencies and skills of high potential individuals Plan and manage the training budget to achieve defined objectives Evaluate and review training programs by collecting and consolidating training results and feedback Recommend and implement revisions of training programs, continual evaluation and redesign of delivery methods to effectively meet the learning style of staff

REQUIREMENTS

Degree holder preferably in Human Resources Management / Psychology / Social Science related disciplines Minimum 8 years of relevant experience preferably in luxury retail or fashion industry; Strong project management and presentation skills, digital creation is a plus Excellent communication skills with good command of English, Cantonese and Mandarin Strong interpersonal skills; comfortable dealing with all levels of management Self-motivated, customer-focused and action-oriented Willing to travel

  • Hong Kong, Hong Kong SAR China CHANEL Full time

    Job Purpose: The Retail People Excellence Manager plays a key role in developing and engaging our Talents in Fashion Boutique and drive advocacy to the Brand. Partnering with HR, he/she will contribute to crafting an inspiring employee experience journey : Hire, Engage, Inspire. He/She will be responsible for the perfect development and execution of Asia...

  • Retail Manager, SAPAC

    1 month ago


    Hong Kong, Hong Kong SAR China Delvaux Full time

    Summary: A strategic and operational role to develop, lead and manage SAPAC retail network to attain maximum profitability and perform retail excellence. Responsibilities: Provide strategic direction that balances short term needs and long-term goals to fulfill brand objectives. Responsible to retail divison P&L. Display leadership skills to the...

  • Retail Manager, SAPAC

    2 weeks ago


    Hong Kong, Hong Kong SAR China Richemont Full time

    Summary: A strategic and operational role to develop, lead and manage SAPAC retail network to attain maximum profitability and perform retail excellence.     Responsibilities: Provide strategic direction that balances short term needs and long-term goals to fulfill brand objectives. Responsible to retail divison P&L. Display leadership...

  • Retail Sales Manager

    1 month ago


    Hong Kong, Hong Kong SAR China Vita Green Health Product Company Limited Full time

    Together as a team, we're…Seeking a highly motivated Retail Sales Manager to lead our Area & store associates and drive sales growth. As the Retail Sales Manager, you will be responsible for achieving store sales targets and KPIs, analyzing sales data, developing sales strategies, and collaborating with internal teams to ensure marketing support aligns...


  • Hong Kong, Hong Kong SAR China Guerlain Full time

    Position 1. Commercial Focus: Drive the development of sales and the brand equity by achieving sales, market share, and growth and profitability targets for Guerlain in the region. Ensure the brand plans are being implemented within corporate guidelines and to ensure the highest standards of operational excellence to protect integrity of the brand...


  • Hong Kong, Central and Western District, Hong Kong SAR China Richemont Full time

    Creates, develops and leads projects that will position Cartier as a 1st in class in Retail Operations.Review, challenge the efficiency of all procedures and Company policies and secure its implementation.Partner with boutique management leaders to instill the strategy of the retail transformation while being a warrant of excellence in all boutique...

  • Retail Operations

    1 month ago


    Hong Kong, Hong Kong SAR China CHANEL Full time

    Context: Retail Excellence is at the heart of achieving the ambition of the Watches and Fine Jewellery (WFJ) business in Asia Pacific. With a high ambition to achieve under an increasingly complex and rapidly changing business context, having the right capabilities and expertise to build strong retail excellence standards to offer the ultimate luxury...


  • Hong Kong, Hong Kong SAR China King Deux Search & Consulting Full time

    King Deux Search & Consulting is a specialized executive search firm which offers bespoke talent solutions across financial services and commerce. We are committed to not only finding the right opportunity for our candidates but also leaving a legacy that lives on beyond the hiring process.Follow us for updates on the exceptional clients we represent. Stay...


  • Hong Kong, Hong Kong SAR China Estée Lauder - Brand Full time

    Retail Marketing Manager, Estée LauderDescriptionWhat You Will Achieve Over-seeing a channel portfolio, responsible for formulating strategic retail marketing plan for achieving brand business objective and sales target. Ensure the implementation is in a timely and quality manner by guiding and monitoring his/her team in execution. Monitor result and share...


  • Hong Kong, Hong Kong SAR China Guerlain Full time

    Position Main Tasks 1. Trade Marketing: Understand HQ direction and work with regional marketing team to adapt the best fit to all trade marketing, pricing, promotion, trade plans, events to support the team in developing 360 Trade marketing strategies and plans for top line business growth. In charge of marketing tools updates and efficiently...


  • Hong Kong, Hong Kong SAR China Estée Lauder - Brand Full time

    Retail Marketing Manager, Estée LauderWhat You Will Achieve Over-seeing a channel portfolio, responsible for formulating strategic retail marketing plan for achieving brand business objective and sales target. Ensure the implementation is in a timely and quality manner by guiding and monitoring his/her team in execution. Monitor result and share learnings...

  • Accounting Manager

    3 weeks ago


    Hong Kong, Hong Kong SAR China Randstad Hong Kong Full time

    about the company.Our client is a globally recognized retail brand with a strong presence in the market. They are currently seeking an experienced Accounting Manager to oversee accounting operations in APAC regions. This person will play a key role in managing accounting activities across multiple markets.about the team.You will lead a small team and report...


  • Hong Kong, Central and Western District, Hong Kong SAR China King Deux Search & Consulting Full time

    描述 King Deux Search & Consulting is a specialized executive search firm which offers bespoke talent solutions across financial services and commerce. We are committed to not only finding the right opportunity for our candidates but also leaving a legacy that lives on beyond the hiring process.Follow us for updates on the exceptional clients we...


  • Hong Kong, Hong Kong SAR China Fresh Full time

    Position Responsibilities: Communicate closely with retail staffs, to assist and organize all functions of day-to-day operations in retail shops such as stock take, goods delivery & transfer, store maintenance follow-up, system error handling etc. Prepare various business performance reports with accuracy. Prepare payroll calculation including...


  • Hong Kong, Hong Kong SAR China PVH Full time

    Design Your Future at PVH Retail Executive, CK HKMO POSITION SUMMARY: Entry level in Retail Operations learning about the channel with the world’s largest apparel and lifestyle brand. Support the Retail Manager to fulfill administrative and store management duties Candidate should have the potential to grow into a Senior Retail Executive or...


  • Hong Kong, Hong Kong SAR China Estée Lauder - Brand Full time

    What You Will Achieve Over-seeing a channel portfolio, responsible for formulating strategic retail marketing plan for achieving brand business objective and sales target. Ensure the implementation is in a timely and quality manner by guiding and monitoring his/her team in execution. Monitor result and share learnings afterwards. To build and maintain...

  • Retail Administrator

    4 weeks ago


    Hong Kong, Hong Kong SAR China CHANEL Full time

    Job Purpose: This position is responsible to provide clerical and administrative support to the boutique.  Key Responsibilities: Daily Operations Follow the requirements as indicated in the Standard Operational Procedures. Provide on-boarding/staff transfer support by coordinating with different stakeholders Follow-up on all communications...


  • Hong Kong, Hong Kong SAR China West Kowloon Full time

    M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. In Hong Kong’s West Kowloon Cultural District, we are building one of the largest museums of modern and contemporary visual culture in the world, with a bold...


  • Hong Kong, Hong Kong SAR China Suntory Beverage & Food France Full time

    Job Summary The Commercial Excellence (COMEX) Manager drives strategic planning, data-driven decision-making, and effective team leadership to ensure the company's growth and profitability. He/She will be responsible for delivering volume, revenue, share, shopper KPIs by developing and overarching view of how our brands show up in channels, bridging...


  • Hong Kong, Hong Kong SAR China King Deux Search & Consulting Full time

    King Deux Search & Consulting is a specialized executive search firm which offers bespoke talent solutions across financial services and commerce. We are committed to not only finding the right opportunity for our candidates but also leaving a legacy that lives on beyond the hiring process.Follow us for updates on the exceptional clients we represent. Stay...