Retail Manager, SAPAC

Found in: Talent HK C2 - 3 weeks ago


Hong Kong, Hong Kong SAR China Delvaux Full time

Summary:

A strategic and operational role to develop, lead and manage SAPAC retail network to attain maximum profitability and perform retail excellence.

Responsibilities:

Provide strategic direction that balances short term needs and long-term goals to fulfill brand objectives. Responsible to retail divison P&L. Display leadership skills to the team in line with maison’s goals and manage and mentor team in line development planning. Develop sales targets, KPIs and retail operations objectives, strategies and lead the team to reach business targets Recruit, build and develop the retail team, both at office and boutique, to uplift their skills in different areas to enhance business performance Develop the strategic plan of enhancing the effectiveness and efficiency of the whole retail operations Ensure boutique operations are managed according to corporate guidelines and standards Responsible in providing business analysis and presentations for internal and external meetings Prepare onboarding experience for retail new joiners and lead the Induction training for new store opening Work closely with CRM and Marketing team to develop and implement effective CRM strategies and retail activations for our customers, for both sales efficency and clients recruitments Work closely with HQ Commerical team to develop and propose suitable training strategies in line with business needs and brand standards Participate in HR activities such as hiring, assessment and termination of retail staff Liaise with Supply Chain and Merchandising team to ensure efficiency in both quantitative and qualitative merchandising allocation Work closely with various departments included but not limited to Finance, HR, VM on different aspects Review market trend and competition at all aspects including sales program, product variety, pricing to design action plan to maintain our brand positions Evaluate current retail environment & identify potential retail development opportunity to Management

Requirements:

Solid retail management experience with at least 5 years of demonstrated success in a leadership role Ability to develop, motivate and lead a team to achieve business KPIs Proficient in sales, retail KPI, incentives, and P&L management and analysis Results orientation with strong CRM & clientele skills Excellent presentation and communication skills Fluent in English and Chinese
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