Senior Retail Operations Manager

4 weeks ago

Hong Kong, Hong Kong SAR China Richemont Full time

Creates, develops and leads projects that will position Cartier as a 1st in class in Retail Operations.

Review, challenge the efficiency of all procedures and Company policies and secure its implementation.

Partner with boutique management leaders to instill the strategy of the retail transformation while being a warrant of excellence in all boutique operations and client services, ensuring consistent operational excellence, experience and performance.

 

The candidate has to possess:

  • track record of knowledge and expertise with thorough understanding of luxury client purchasing behaviors and have proven experience in working successfully with cross-functional teams to achieve deliverables in a client-centric luxury retail environment.
  • solid experience and knowledge on boutique daily operations, store efficiency and continuous improvement, customer’s satisfaction barometer & complaint handling & staff issues, sales and KPIs management.
  • project management, critical thinking and problem-solving capability with a data-driven approach, strong analytical mind ad attention to details with high standards of compliance & risk management.
  • Embodies the values of Cartier.
  • Prior experience in Retail, CRM or Business analyst backgrounds. Ideally with boutique experience.

 

Boutique Daily Operations

    • Oversee and enhance the daily operations of Cartier’s retail boutiques in Hong Kong, maintaining the Cartier’s high standards of luxury and service, striving for operational excellence within all boutiques.
    • Is the warrant of a correct and efficient implementation and use in all boutiques of all policies, procedures, guidelines and tools.
    • Support the retail network to ensure compliance with both Cartier and Richemont procedures, direct partner & liasing with corporate office departments ( IT, Payroll/Finance, Health & Safety, Security, etc) liaising with corporate office team, update the local manual of procedures, communication to the boutique staff
    • Ensures the order, implementation and correct usage of all Art of Living-related items and tools such as uniforms, music, fragrances, iPads, etc.
    • Collaborate with marketing and visual merchandising teams to execute in-store implementation and maintain visual standards.
    • Manage inventory levels, ensuring optimal stock turnover and loss prevention.
    • Support in boutique and event operations
    • Involve in managing client complaints and mediation of staff issues

 

Boutique Operations Excellence

    • Guarantees the highest standards of boutique operations (Client Service, Boutique Maintenance, etc.) with implementation of operational strategies to improve efficiency, client experience, and business performance.
    • Is responsible for the correct implementation of the Central policies and procedures, and its adaptation to local laws, ensure strict compliance with both local regulations and Cartier’s internal policies.
    • Ensure strong audit/compliance results for all boutiques
    • Drives the project of boutique BOH transformation, digitalization and optimization
    • Supports the implementation of dedicated tools to drive Boutique Operations and drive productivity including the overview on AL, OT management, BOH optimization and usage of digital solutions
    • Control operational budgets and manage cost efficiency measures.
    • Conduct regular audits and reviews of store processes and systems, initiating improvements as needed.

 

Boutique ops supervision and link to talent development and operational improvements

    • An oversight on daily operations of the boutiques, monitoring efficacy and identifies operational improvements, connection into the boutique’s and POS’ life and its operations in order to support its functionality
    • Develop and maintain a to set, monitor, and review operational and sales targets within a performance management framework
    • Market key-user to Roll-out projects at local level / train boutique teams on new tools & processes
    • Close collaboration with HR & L&D, develop & perform new hire onboarding, training and development initiatives to ensure operational consistency and aptitude
    • Identify competency gaps and oversee staff development to build a highly skilled retail operations team.

 

Job Requirements:

  • Bachelor’s degree in Business Administration or a related field.
  • More than 8 years with at least 3 years in managerial position for luxury retailers, ideally hard luxury sector.
  • Strong leadership skills, with a track record of leading a successful team.
  • Excellent communication and interpersonal skills. Fluent in English and Cantonese, Mandarin is a plus.
  • Ability to analyze business data and draw conclusions.
  • Strong organizational skills with the ability to multitask and project management with proven ability to implement process improvement initiatives.
  • Integrity, ethics, team & culture fit. Sensitivity and Discipline to maintain highest standard to information and data confidentiality.
  • Proficiency in Excel, VBA, PowerBI, for workflow automation, business analysis and presentation in Cantonese and English.

  • Senior Retail Operations Manager

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Richemont Full time

    Creates, develops and leads projects that will position Cartier as a 1st in class in Retail Operations.Review, challenge the efficiency of all procedures and Company policies and secure its implementation.Partner with boutique management leaders to instill the strategy of the retail transformation while being a warrant of excellence in all boutique...

  • Retail Operations Executive

    4 weeks ago

    Hong Kong, Hong Kong SAR China Fresh Full time

    Position Responsibilities: Communicate closely with retail staffs, to assist and organize all functions of day-to-day operations in retail shops such as stock take, goods delivery & transfer, store maintenance follow-up, system error handling etc. Prepare various business performance reports with accuracy. Prepare payroll calculation including...

  • Senior Operations Executive

    2 weeks ago

    Hong Kong, Hong Kong SAR China The Career Works Limited Full time

    Our client a multinational jewellery company is looking to hire Senior Operations Executive.The Senior Operations Executive is crucial in ensuring operational efficiency, meeting project deadlines, and driving the overall success of the organization. This position plays a key role in representing High Jewellery and collaborating with IT business partners on...

  • Retail Operations

    4 weeks ago

    Hong Kong, Hong Kong SAR China CHANEL Full time

    Context: Retail Excellence is at the heart of achieving the ambition of the Watches and Fine Jewellery (WFJ) business in Asia Pacific. With a high ambition to achieve under an increasingly complex and rapidly changing business context, having the right capabilities and expertise to build strong retail excellence standards to offer the ultimate luxury...

  • Leasing Senior Officer

    3 weeks ago

    Hong Kong, Hong Kong SAR China King Deux Search & Consulting Full time

    King Deux Search & Consulting is a specialized executive search firm which offers bespoke talent solutions across financial services and commerce. We are committed to not only finding the right opportunity for our candidates but also leaving a legacy that lives on beyond the hiring process.Follow us for updates on the exceptional clients we represent. Stay...

  • Retail Manager, SAPAC

    4 weeks ago

    Hong Kong, Hong Kong SAR China Delvaux Full time

    Summary: A strategic and operational role to develop, lead and manage SAPAC retail network to attain maximum profitability and perform retail excellence. Responsibilities: Provide strategic direction that balances short term needs and long-term goals to fulfill brand objectives. Responsible to retail divison P&L. Display leadership skills to the...

  • Retail Leasing Officer/Asst Manager

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China King Deux Search & Consulting Full time

    描述 King Deux Search & Consulting is a specialized executive search firm which offers bespoke talent solutions across financial services and commerce. We are committed to not only finding the right opportunity for our candidates but also leaving a legacy that lives on beyond the hiring process.Follow us for updates on the exceptional clients we...

  • Retail Manager, SAPAC

    2 weeks ago

    Hong Kong, Hong Kong SAR China Richemont Full time

    Summary: A strategic and operational role to develop, lead and manage SAPAC retail network to attain maximum profitability and perform retail excellence.     Responsibilities: Provide strategic direction that balances short term needs and long-term goals to fulfill brand objectives. Responsible to retail divison P&L. Display leadership...

  • POMELLATO Retail Operations Assistant Manager

    3 days ago

    Hong Kong, Hong Kong SAR China Pomellato Full time

    Description How you will contribute Collate sales data and prepare various reports that contributes to productivity of sales team Effective communications between office and boutiques for coordination and management of operational activities Create and uphold all guidelines / directions that relates to the smooth running of boutiques, such as...

  • Retail Store Manager, M+ Museum

    4 weeks ago

    Hong Kong, Hong Kong SAR China West Kowloon Full time

    M+ is a museum dedicated to collecting, exhibiting, and interpreting visual art, design and architecture, moving image, and Hong Kong visual culture of the twentieth and twenty-first centuries. In Hong Kong’s West Kowloon Cultural District, we are building one of the largest museums of modern and contemporary visual culture in the world, with a bold...

  • Retail Executive, CK HKMO

    2 weeks ago

    Hong Kong, Hong Kong SAR China PVH Full time

    Design Your Future at PVH Retail Executive, CK HKMO POSITION SUMMARY: Entry level in Retail Operations learning about the channel with the world’s largest apparel and lifestyle brand. Support the Retail Manager to fulfill administrative and store management duties Candidate should have the potential to grow into a Senior Retail Executive or...

  • Senior Business Development Manager(Retail Industry)

    4 weeks ago

    Hong Kong, Hong Kong SAR China Tencent Full time

    Senior Business Development Manager(Retail Industry) 中国香港 分享 分享岗位 方式1:复制岗位链接 方式2:分享岗位海报 手机扫描二维码分享 收藏 CSIG 点击了解更多BG信息 销售、服务与支持 五年以上工作经验 更新于年04月19日 岗位职责 1.Develop and execute business strategies to...

  • Area Manager, Travel Retail

    4 weeks ago

    Hong Kong, Hong Kong SAR China Guerlain Full time

    Position 1. Commercial Focus: Drive the development of sales and the brand equity by achieving sales, market share, and growth and profitability targets for Guerlain in the region. Ensure the brand plans are being implemented within corporate guidelines and to ensure the highest standards of operational excellence to protect integrity of the brand...

  • Accounting Manager

    3 weeks ago

    Hong Kong, Hong Kong SAR China Randstad Hong Kong Full time

    about the company.Our client is a globally recognized retail brand with a strong presence in the market. They are currently seeking an experienced Accounting Manager to oversee accounting operations in APAC regions. This person will play a key role in managing accounting activities across multiple markets.about the team.You will lead a small team and report...

  • Retail Leasing

    3 weeks ago

    Hong Kong, Hong Kong SAR China King Deux Search & Consulting Full time

    King Deux Search & Consulting is a specialized executive search firm which offers bespoke talent solutions across financial services and commerce. We are committed to not only finding the right opportunity for our candidates but also leaving a legacy that lives on beyond the hiring process.Follow us for updates on the exceptional clients we represent. Stay...

  • Retail Administrator

    4 weeks ago

    Hong Kong, Hong Kong SAR China CHANEL Full time

    Job Purpose: This position is responsible to provide clerical and administrative support to the boutique.  Key Responsibilities: Daily Operations Follow the requirements as indicated in the Standard Operational Procedures. Provide on-boarding/staff transfer support by coordinating with different stakeholders Follow-up on all communications...

  • Retail Excellence Manager

    2 weeks ago

    Hong Kong, Hong Kong SAR China Loro Piana Full time

    Position POSITION SUMMARY Reporting to the Retail Excellence Director South Asia, this position is responsible for the execution of the training strategy and activities aiming to support the growth of the business. DUTIES & RESPONSIBILITIES Adopt training directions and strategies for South Asia Liaise with external consultants to deliver...

  • Travel Retail

    7 days ago

    Hong Kong, Hong Kong SAR China Shiseido Full time

    Overview: Shiseido Travel Retail Asia Pacific is looking for a Education Assistant Manager. The Education Assistant Manager, based in HK, is responsible for driving and executing the education strategies , of the  CLÉ DE PEAU BEAUTÉ [CPB] & THE GINZA [TGB]  , through the development and delivery of consumer-centric retail training for our travel...

  • IT Manager

    1 week ago

    Hong Kong, Hong Kong SAR China Randstad Hong Kong Full time

    about the company.Randstad is seeking an experienced IT Manager to oversee and manage the technology infrastructure and systems in a retail company. The IT Manager will play a critical role in supporting our operations, enhancing efficiency, and driving technology innovation.about the job.Manage the implementation and integration of POS systems used in the...

  • Retail Sales Manager

    4 weeks ago

    Hong Kong, Hong Kong SAR China Vita Green Health Product Company Limited Full time

    Together as a team, we're…Seeking a highly motivated Retail Sales Manager to lead our Area & store associates and drive sales growth. As the Retail Sales Manager, you will be responsible for achieving store sales targets and KPIs, analyzing sales data, developing sales strategies, and collaborating with internal teams to ensure marketing support aligns...