Retail Operations

Found in: Talent HK C2 - 3 weeks ago

Hong Kong, Hong Kong SAR China CHANEL Full time

Context:

Retail Excellence is at the heart of achieving the ambition of the Watches and Fine Jewellery (WFJ) business in Asia Pacific.

With a high ambition to achieve under an increasingly complex and rapidly changing business context, having the right capabilities and expertise to build strong retail excellence standards to offer the ultimate luxury experience and business intelligence across the region is critical for success.

Job Mission:

Reporting to the Head of Retail Development& Learning, this role will support in building the regional retail development strategy and priorities for WFJ across Asia Pacific in close partnership with Global team, Regional fashion team, HR team and all Asia markets.

Key Responsibilities:

Retail Excellence strategic roadmap build & priority alignment:

Define the retail excellence strategy 3-year roadmap with good understanding of the brand, division direction, regional ambition and business context to establish strong operation structure and standard for the sustainable, scalable growth offering the ultimate luxury experience of the house.

Retail KPI Standardization, Dashboard build/enhancement & Performance Monitoring and action plan building

Define and clarify the standardized retail KPIs related to (not limited) market, BTQ, Individual advisors and client level applicable for APAC markets to evaluate the performance with key challenges or success factors easily and consistently. Streamline the existing reports, dashboards including BI reports by understanding the current publishers’ objectives, ways of working, and the users’ feedback on usage rate, challenges to minimize the duplication and data inconsistency, and develop new report(s) per the additional needs identified through the key stakeholder engagement if needed. As the owner, define the regional governance for the information access, circulation methods, frequencies with clear guiding principle based on good understanding of the organization. Nurture data-driven mindset and culture among APAC retail populations and upskill them on how to make the good use of the reports and KPIs to make the informed decisions and concrete action plans in their day-to-day life.

Regional structure harmonization: R&R, Competency requirement

Define the retail organization structures relevant and adoptable to the markets per their maturity with the evolution roadmap to anticipate the growth ambition. Ensure the regional consistency and scalability. Clarify the role and responsibilities and closely collaborate with HR and L&D partners to define the competency requirements and skillsets per each role and identify the development priorities.

Retail compensation/workforce planning project

Ensure the market relevancy and competitiveness of WFJ retail compensation closely monitoring the payout structure, incentive/commission scheme partner with the HR compensation team and market retail teams. Support the budget headcount planning with the clear productivity, service quality standard to deliver with the sufficient level of retail resource Acting as the project manager, representative of WFJ APAC region to ensure the divisional needs and specifications are fully considered and addressed in the global, regional projects, and support market deployment.Retail workforce planning (Project PEARLS)Retail compensation review

Role Specifications: 

University graduate 8-10 years of related work experience Good knowledge and passionate in Retail Excellence Standards & Business Analysis Prior experience in retail operations, business analytics from Retail / Service-oriented industries are favorable Good team player with excellent interpersonal, communication and influencing skill. Strong project management skill with the leadership skills, the ability to challenge status quo Detail oriented, high sense of responsibility Strong English writing and communication capability Excel in Excel and PowerPoint.

Transformational:

Visionary (open to possibilities, long-term focus, communicates the vision to inspire) Strategic Thinker (connecting the dots, analytical and systemic) Creative and Innovative (test and learn, willing to take risks, diversity of thought)

Performance-minded:

Decisive (Courageous decisions) Driven (Performance mindset, gets things done)

Relationships-focused:

Collaborative (open to others, partnerships, transversality, relationship building) Empowering (develops people) Culturally sensitive (openness and adaptability)

Agile:

Comfortable with complexity and ambiguity Curious (personal flexibility continuous learner) Resilient

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