Guest Services Supervisor

2 months ago


Hong Kong, Hong Kong SAR China The Langham, Hong Kong Full time

Job Summary

. Perform concierge / lobby supervisory duties including baggage and transportation arrangement; Greet VIP guests ; Assist the Langham Club, Business Centre and Guest Services areas whenever necessary; Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures; Promote hotel facilities including Health Club, Business Centre and F&B outlets; Offer professional traveling tips and insights to hotel guests; To provide on-the-job training to new colleagues; & Handle ad hoc projects assigned by the management. Requirement . Minimum 3 years working experience in hotel industry (Minimum 1 year for Supervisor) Diploma or above Independent & confident to work under pressure Good interpersonal skills Good team player with excellent communication skills in both English & Chinese Additional language would be an advantage

  • Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full time

    Job SummaryWe are seeking a highly skilled Guest Services Supervisor to join our team at The Langham, Hong Kong. As a key member of our hotel operations team, you will be responsible for providing exceptional guest experiences and ensuring the smooth operation of our concierge, lobby, and guest services areas.Supervise and coordinate the activities of our...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Services Supervisor to join our team at The Langham, Hong Kong. As a key member of our hotel operations, you will be responsible for providing exceptional guest experiences and ensuring seamless service delivery.Key Responsibilities:Supervise and coordinate the activities of the concierge,...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Services Supervisor to join our team at The Langham, Hong Kong. As a key member of our hotel operations, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.Key Responsibilities:Supervise and coordinate the activities of...


  • Hong Kong, Hong Kong SAR China Marriott International Full time

    POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Ovolo Group Full time

    About UsOvolo Group is an independently owned and operated lifestyle brand with a passion for creating unique experiences for our guests. We're looking for a Front Office Supervisor to join our team at Ovolo Central.The RoleAs a Front Office Supervisor, you will be responsible for maintaining and upholding our high standards of service. You will be the face...


  • Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Supervisor to join our team at Marriott International. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesAnswer and respond to guest...


  • Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Supervisor to join our team at Marriott International. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesAnswer and respond to guest...


  • Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time

    Job Title: Guest Services AssociateDepartment: Guest ServicesJob Type: Part-timeJob Summary:We are seeking a Guest Services Associate to provide exceptional guest experiences at Ocean Park. The successful candidate will be responsible for handling guest enquiries and complaints, preparing reports, and providing administrative support to the Guest Services...


  • Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

    Job SummaryWe are seeking a highly skilled and customer-focused At Your Service Supervisor to join our team at Marriott International. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesAnswer and respond to guest...


  • Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Associate to join our team at Ocean Park. As a key member of our Guest Services Department, you will be responsible for providing exceptional guest experiences, handling guest inquiries and complaints, and providing administrative support to the team.Key ResponsibilitiesProvide...


  • Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time

    Job SummaryOcean Park is seeking a highly skilled and customer-focused Guest Services Representative to join our team. As a Guest Services Representative, you will be responsible for providing exceptional guest services, handling guest inquiries and complaints, and ensuring a positive experience for our visitors.Key ResponsibilitiesProvide guest services,...


  • Hong Kong, Hong Kong SAR China Marriott International Full time

    POSITION SUMMARY Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station....


  • Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Marriott International. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their needs are met and exceeded.Key ResponsibilitiesAnswer and respond to guest calls, requests,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cordis, Hong Kong Full time

    Job SummaryWe are seeking a dedicated and customer-focused individual to join our team as a Guest Service Agent at Cordis, Hong Kong. As a key member of our Front Office operations, you will be responsible for delivering exceptional service to our guests and colleagues.Key ResponsibilitiesAssist in a busy Front Office environment, ensuring seamless guest...


  • Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Associate to join our team at Ocean Park. As a key member of our Guest Services Department, you will be responsible for delivering exceptional guest experiences and ensuring that our visitors have a memorable and enjoyable time at the park.Key ResponsibilitiesProvide prompt and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

    About Marriott InternationalWe are a global hospitality leader, dedicated to delivering exceptional experiences for our guests and colleagues alike.Our commitment to diversity, equity, and inclusion drives our hiring process, ensuring that our workforce reflects the communities we serve.We strive to create a culture of belonging, where every individual feels...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Services Ambassador to join our team at The Langham, Hong Kong. As a key member of our hotel staff, you will be responsible for providing exceptional guest service and ensuring that our guests have a memorable and enjoyable stay with us.Key Responsibilities:Provide warm and welcoming service to...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Services Ambassador to join our team at The Langham, Hong Kong. As a key member of our hotel staff, you will be responsible for providing exceptional guest service and ensuring that our guests have a memorable and enjoyable stay with us.Key Responsibilities:Provide warm and welcoming service to...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Services Ambassador to join our team at The Langham, Hong Kong. As a key member of our hotel staff, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide warm and welcoming service to guests,...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Services Ambassador to join our team at The Langham, Hong Kong. As a key member of our hotel staff, you will be responsible for providing exceptional service to our guests and ensuring their stay with us is memorable and enjoyable.Perform concierge and lobby guest relations duties, including...