At Your Service Supervisor
4 months ago
POSITION SUMMARY
Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.
Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or . equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
-
Field Services Site Supervisor
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Wabtec Full timeJob Title: Field Services Site SupervisorWabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail. As a Field Services Site Supervisor, you will play a critical role in ensuring the successful execution of refurbishment works in Hong Kong.Key Responsibilities:Lead and...
-
Customer Service Supervisor
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China CEVA Logistics Full timeCEVA Logistics is seeking a highly skilled and experienced Customer Service Supervisor to join our team. As a key member of our operations team, you will be responsible for maintaining our Warehouse Management System (WMS) on a daily basis, working closely with our warehouse team to ensure seamless operations, and providing exceptional customer service to...
-
Supervisor
2 months ago
Hong Kong, Hong Kong SAR China China Aircraft Services Limited Full timeMain Duties Assist Senior Supervisor in team performance in daily operation and ensure the service is delivered up to contractual requirements Ensure the subordinates are fully compliance with in–house and authority safety rules and regulations Ensure teams have followed the company guidance and policies Assist in the good housekeeping of the...
-
Service Supervisor
4 months ago
Hong Kong, Hong Kong SAR China Johnson Controls Full timeService Supervisor What you will do This person will join the Service team in Hong Kong. He/she will carry out maintenance works and technical supports to customer. How you will do it Plan and coordinate crews with tasks to be performed and monitor performance What we look for Required 5 years' related experience in BMS installation and...
-
Customer Service Supervisor
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China CEVA Logistics Full timeJob Title: Customer Services SupervisorWe are seeking a highly motivated and experienced Customer Services Supervisor to join our team at CEVA Logistics.Key Responsibilities:Maintain accurate and up-to-date records of warehouse operations and customer interactions.Collaborate closely with the operation team to ensure seamless warehouse operations and...
-
Service Support Supervisor
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Air Cargo Terminals Limited Full timeJob Title: Supervisor – Service SupportAbout the Role:We are seeking a highly motivated and experienced Supervisor – Service Support to join our team at Hong Kong Air Cargo Terminals Limited. As a key member of our operational team, you will be responsible for ensuring the smooth execution of staff training programmes and warehouse safety standards.Key...
-
Building Services Supervisor
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Gammon Full timeJob Title: Works SupervisorAt Gammon, we are seeking a highly skilled and experienced Works Supervisor to join our team. The successful candidate will be responsible for overseeing the construction works assigned to them, ensuring that all tasks are completed to the highest standard and within the specified timeframe.Key Responsibilities:Supervise and...
-
Airport Operations Supervisor
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China China Aircraft Services Limited Full timeMain ResponsibilitiesAs a key member of our airport operations team, you will assist the Senior Supervisor in ensuring the smooth delivery of services to our customers, including airlines and AAHK. Your primary focus will be on maintaining a safe and efficient working environment, ensuring compliance with company policies and regulations, and providing...
-
At Your Service Specialist
4 months ago
Hong Kong, Hong Kong SAR China Marriott International Full timePOSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest...
-
Site Supervisor
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Wabtec Full timeAbout the RoleWe are seeking a highly skilled and experienced Site Supervisor to join our Field Services team in Hong Kong. As a Site Supervisor, you will be responsible for leading and supervising Field Service technicians and/or Contractors to perform refurbishment works in Hong Kong.Key ResponsibilitiesLead and supervise Field Service technicians and/or...
-
Supervisor of Youth Services
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China The Hong Kong Federation of Youth Groups Full timeJob SummaryThe Hong Kong Federation of Youth Groups is seeking a highly skilled and experienced individual to fill the position of Supervisor. As a key member of our team, you will be responsible for the strategic planning, administration, and supervision of youth services.Key ResponsibilitiesDevelop and implement effective youth programs and...
-
Airport Operations Supervisor
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China China Aircraft Services Limited Full timeMain ResponsibilitiesAs a key member of our airport operations team, you will assist the Senior Supervisor in ensuring the smooth delivery of services to our customers, including airlines and AAHK. Your primary focus will be on maintaining a safe and efficient working environment, ensuring that all team members are compliant with in-house and authority...
-
Airport Operations Supervisor
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China China Aircraft Services Limited Full timeMain ResponsibilitiesAs a key member of our team, you will assist the Senior Supervisor in ensuring the smooth operation of our airport services. This includes:Collaborating with the Senior Supervisor to optimize team performance and ensure delivery of services in line with contractual requirements.Ensuring subordinates adhere to in-house and authority...
-
Guest Services Supervisor
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full timeJob SummaryWe are seeking a highly skilled and experienced Guest Services Supervisor to join our team at The Langham, Hong Kong. As a key member of our hotel operations, you will be responsible for providing exceptional guest experiences and ensuring seamless service delivery.Key Responsibilities:Supervise and coordinate the activities of the concierge,...
-
Supervisor - Service Support Specialist
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Air Cargo Terminals Limited Full timeJob SummaryThe Supervisor - Service Support role is a key position within Hong Kong Air Cargo Terminals Limited, responsible for ensuring the smooth operation of our warehouse facilities. As a Supervisor, you will be responsible for leading a team of staff to achieve operational excellence, while maintaining a safe and healthy work environment.Key...
-
Restaurant Supervisor
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Pirata Group Full time{"title": "Supervisor at Pirata", "description": "About the RoleWe're seeking a motivated Supervisor to join our team at Pirata, a flagship Italian rooftop restaurant on Hennessy Road.As a Supervisor, you will oversee employees during your shift, ensuring they complete tasks efficiently and are motivated to work effectively. You will serve as a reference...
-
Supervisor - Youth Services
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China The Hong Kong Federation of Youth Groups Full timeJob SummaryThe Hong Kong Federation of Youth Groups is seeking a highly skilled and experienced Supervisor to lead our youth services team. As a key member of our team, you will be responsible for strategic planning, administration, coordination, and supervision of youth services.Key ResponsibilitiesDevelop and implement effective youth programs and services...
-
Restaurant Supervisor
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Pirata Group Full timeAbout the RoleWe are seeking a highly motivated and experienced Supervisor to join our team at Honjo, a contemporary Japanese dining establishment in Sheung Wan.As a Supervisor, you will be responsible for overseeing employees during your shift, ensuring they complete their tasks efficiently, and maintaining a positive and motivated work environment. You...
-
Guest Services Supervisor
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full timeJob SummaryWe are seeking a highly skilled and experienced Guest Services Supervisor to join our team at The Langham, Hong Kong. As a key member of our hotel operations, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.Key Responsibilities:Supervise and coordinate the activities of...
-
Supervisor - Operations
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China China Aircraft Services Limited Full timeMain ResponsibilitiesAssist the Senior Supervisor in overseeing team performance and ensuring daily operations meet contractual requirements.Ensure subordinates adhere to in-house and regulatory safety guidelines and protocols.Verify that teams follow company policies and procedures.Contribute to maintaining a clean and organized work environment, including...