At Your Service Supervisor

6 months ago


Hong Kong, Hong Kong SAR China Marriott International Full time

POSITION SUMMARY

Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.

Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or . equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



  • Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

    Position Summary:We are seeking a talented Guest Services Supervisor to join our team at Marriott International. In this role, you will be responsible for providing exceptional guest service, ensuring that all guest requests are met, and resolving any issues that may arise.Key Responsibilities:Respond to guest calls, requests, and concerns in a timely and...

  • Supervisor

    4 months ago


    Hong Kong, Hong Kong SAR China China Aircraft Services Limited Full time

    Main Duties Assist Senior Supervisor in team performance in daily operation and ensure the service is delivered up to contractual requirements Ensure the subordinates are fully compliance with in–house and authority safety rules and regulations Ensure teams have followed the company guidance and policies Assist in the good housekeeping of the...


  • hong kong, Hong Kong SAR China International Executive Service Corps Full time

    Department/Branch Loans & Credit Operations You will be responsible to assist team supervisor to support in relating to Retail Banking mortgage loan application processing and execute the checker role in daily operation. Main Responsibilities: Perform checking for mortgage loan applications including data capturing accuracy, loan documents/information...


  • Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

    Job Summary">We are seeking a skilled CUSTOMER SERVICE SUPERVISOR to lead our team in delivering exceptional guest experiences.">About the Role">This is an exciting opportunity to join Marriott International as a Customer Service Supervisor, where you will be responsible for providing exceptional service to our guests and colleagues alike.">Key...


  • Hong Kong, Hong Kong SAR China Marriott International Full time

    POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest...


  • Hong Kong, Hong Kong SAR China Wabtec Full time

    Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing...


  • Hong Kong, Central and Western District, Hong Kong SAR China Corporation Service Company Full time

    Job SummaryWe are seeking a highly skilled Officer, Regulatory Compliance Services to join our team at Corporation Service Company.Your Key ResponsibilitiesPerform Anti-Money Laundering (AML)/Counter-Terrorism Financing (CTF) checks and follow up with investors on required Know Your Customer (KYC) documents, including FATCA/CRS-related forms and...


  • Hong Kong, Hong Kong SAR China Hong Kong Air Cargo Terminals Limited Full time

    Duties Report to Senior Supervisor for the development and execution of staff training programme and warehouse safety standards in Hacis to meet the changing operational needs Work with Operational team, Learning and Development department and related parties to plan, develop and conduct staff training programmes Collaborate with Safety,...


  • Hong Kong, Hong Kong SAR China Corporation Service Company Full time

    Officer, Regulatory Compliance Services Hong Kong Mon - Fri, 9am - 6pm Hybrid The position  Our Regulatory and Compliance Services (RCS) ensure our clients to meet both their local and global regulatory needs and provide customized support to keep our clients informed of the evolving regulatory requirements impacting their business. Our team based...

  • Senior Clerk

    7 months ago


    Hong Kong, Hong Kong SAR China Fubon Bank Full time

    Main Content Senior Clerk / Supervisor, Clearing and Autopay Services, General Banking Operations Senior Clerk / Supervisor, Clearing and Autopay Services, General Banking Operations Responsibilities: Provide support and services to business units Perform on-line transaction including financial and account maintenance Process the...

  • Works Supervisor

    7 months ago


    Hong Kong, Hong Kong SAR China Gammon Full time

    Responsibilities:  Responsible for the supervision of the construction works assigned to him / her; Carry out duties of a Contractor Employed Building Services Inspector team as detailed in the Site Administration Handbook (SAH) published by the ArchSD; Manage and monitor the site activities conforming to the Employer’s Requirements, ArchSD General...

  • Supervisor Position

    1 month ago


    Hong Kong, Central and Western District, Hong Kong SAR China Pirata Group Full time

    About UsPirata Group is an internationally diverse restaurant group offering an exciting opportunity for a Supervisor to join our team.As a Supervisor, you will be responsible for supervising employees during shifts, ensuring they complete tasks effectively and are motivated to work efficiently. You will serve as a reference point for employees and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Pirata Group Full time

    About the RoleWe are looking for a motivated Supervisor to join the team at Pici Central, a lively pasta bar in SoHo, Aberdeen Street.The Supervisor will oversee employees during their shifts, ensuring tasks are completed efficiently and effectively. They will serve as a point of reference for employees and customers, addressing any issues that arise....


  • Hong Kong, Central and Western District, Hong Kong SAR China Gammon Full time

    Company Overview: Gammon, a leading construction company, is seeking an experienced Building Services Site Supervisor to join our team. The successful candidate will be responsible for supervising construction works, ensuring compliance with Employer's Requirements, ArchSD General Specification, and other documents specified by the Project Manager or...


  • Hong Kong, Hong Kong SAR China The Langham, Hong Kong Full time

    Job Summary . Perform concierge / lobby supervisory duties including baggage and transportation arrangement; Greet VIP guests ; Assist the Langham Club, Business Centre and Guest Services areas whenever necessary; Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures; Promote hotel...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hip Hing Construction Ltd Full time

    **Job Overview**Hip Hing Construction Ltd is a leading construction company seeking an experienced Senior Building Services Supervisor to join our team.About the Role:We are looking for a skilled and motivated individual to supervise building services and E&M installations on various construction sites. The successful candidate will be responsible for...


  • Hong Kong, Hong Kong SAR China Pirata Group Full time

    About the RoleWe’re now looking for an enthusiastic Supervisor to join Pirata Group.As a Supervisor, you will supervise employees during your shift and make sure that they complete their tasks and are motivated to work effectively. You will act as a reference point for employees and customers, and be ready to fix problems that occasionally arise. You will...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Express Airways Limited Full time

    Hong Kong Express Airways Limited is a dynamic and innovative low-cost carrier that offers great value and affordable fares to destinations across Asia.We are seeking an experienced Airport Operations Supervisor - Ground Handling Services to join our team in Hong Kong. As a key member of our operations team, you will play a critical role in ensuring the...


  • Hong Kong, Central and Western District, Hong Kong SAR China China Aircraft Services Limited Full time

    Main ResponsibilitiesSupport Senior Supervisor in ensuring daily operations meet contractual requirements.Ensure team members adhere to in-house and regulatory safety standards.Maintain a clean and organized work environment, including staff areas and facilities.Assist in resource allocation, including equipment, tools, and personnel.Represent the team and...


  • Hong Kong, Hong Kong SAR China Marriott International Full time

    POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key,...