Senior Customer Service Planning Specialist

Department: Customer Experience ManagementIn this position, you will:Participate in company's marketing projects and share ideas from customer's point of view, ensuring the service process and after-sales service meet customer expectations, and maintain the accuracy of knowledge bases.Conduct service benchmarking from different aspects to identify service...

Job OverviewWe are seeking a highly skilled Customer Service Planning and Optimization Specialist to join our team at China Mobile Hong Kong Co. Ltd.This is a challenging role that requires strong analytical, communication, and problem-solving skills.

Change Specialist Hong Kong Hybrid Monday - Friday, 9am - 6pm The Change Management Specialist will play a key role in ensuring projects (change initiatives) meet objectives by increasing employee adoption and usage. This person will focus on the people side of change – including changes to business processes, systems and technology, job role...

Are you an experienced construction professional looking for a new challenge? We have an exciting opportunity for a Senior Construction Planning Specialist to join our team at Gammon.About the RoleThe successful candidate will be responsible for monitoring progress against contract programmes and preparing regular progress reports. They will ensure timely...

We are seeking a highly skilled Senior Financial Planning Specialist to join our team at Crossings Executive Search.This is an exciting opportunity for a qualified accountant with experience in financial planning and analysis.Job DescriptionAs a Senior Financial Planning Specialist, you will be responsible for preparing month-end and year-end reports and...

About the RoleWe are seeking a Customer Service Operations Specialist to provide after-sales support for policy-related administrative processes in the Hong Kong market. This role will be responsible for processing change requests, ensuring timely implementation of impact plans, and participating in team activities.Job Responsibilities:Process all Life and...

Job OverviewWe are representing a prestigious Wealth Management firm in Hong Kong, seeking an experienced and qualified Senior Financial Planning Specialist to join their dynamic team.

We are seeking a Customer Service Support Specialist to join our team at China Aircraft Services Limited.About the RoleThe successful candidate will provide exceptional customer service support, handle enquiries from airlines and customers, and perform administrative tasks with high accuracy.Key Responsibilities:Maintain accurate records of license renewals...

Job OverviewWe are seeking a skilled and experienced Senior Customer Onboarding Specialist to join our team at Bank Of China (Hong Kong) Limited. As a key member of our customer onboarding process, you will play a critical role in ensuring seamless customer experiences.Key Responsibilities:Customer Due Diligence: Conduct thorough customer due diligence...

Role OverviewAIA International Limited seeks an experienced Insurance Customer Service Specialist to join our team. In this role, you will be responsible for handling customer enquiries and complaints regarding all activities in the operation process.About the RoleHandle customer enquiries and complaints regarding all activities in Operation process such as...

AIA International Limited is seeking a highly motivated Customer Service and Operations Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and overseeing daily operations for assigned portfolios.About the RoleAs a Customer Service and Operations Specialist, you will:Provide satisfactory customer...

Senior Customer Strategy & Planning Executive About The Role... Identify customer & shopper insights - translate insights into business building opportunities within specific customers/channels Build account/channel specific Customer marketing plans to deliver category/brand objectives in conjunction with Brand Marketing Plan (IBMP) Work with Account...

Hang Seng Bank is committed to service excellence, making our people our most important asset.We continually enhance our performance for customers and provide best-in-class products and services.Digital BankingOur acclaimed mobile app and creative digital capabilities continue to innovate and provide trusted banking, investment and wealth management...

**Job Summary**We are seeking a highly skilled Senior Network Planning Specialist to join our team at China Mobile International Limited. As a key member of our network planning team, you will be responsible for coordinating international transmission network projects, including submarine and terrestrial cables.Key Responsibilities:Coordinate international...

Job SummaryWe are seeking a highly skilled Senior Financial Planning Specialist to join our team at China Mobile International Limited.About the RoleThis is an exciting opportunity for a Finance and Budgeting Professional to play a key role in preparing annual budgets, quarterly forecasts, and performing budgetary control. The ideal candidate will have...

About the RoleWe are seeking an experienced Senior Building Services Specialist to join our growing project/service team. As a trusted advisor to our customers, you will provide innovative solutions and outcomes at the time of service.Key ResponsibilitiesAssist in tender preparation, analysis, and price negotiation with clients and consultants.Coordinate...

Job Title: Senior Customer Due Diligence SpecialistAre you a seasoned banking professional with a passion for due diligence? We are seeking a highly skilled Senior Customer Due Diligence Specialist to join our team at Bank of China.About the Role:We are looking for a talented individual to review customer profiles, KYC documents, and customer statistic data...

About the RoleWe are seeking a highly skilled and experienced Senior Telecommunications Field Service Specialist to join our team at HKT. This is an excellent opportunity for a motivated individual to work in a dynamic environment and contribute to the delivery of exceptional customer service.

About AIAAIA is a leading insurance provider dedicated to helping people live healthier, longer, and better lives.Job SummaryWe are seeking a highly skilled Medical Claims Specialist to join our team. As a Medical Claims Specialist, you will be responsible for handling and approving medical claims based on delegated authority in accordance with established...

Job DescriptionCathay Pacific Airways Limited is seeking a highly skilled Airport Premium Service Specialist to join our team. As a key member of our airport premium service team, you will be responsible for delivering exceptional customer experiences across all touchpoints of our customers' airport journey.Key Responsibilities:SOP Development and Project...