Assistant Manager/Manager, E-Commerce

Found in: Talent HK C2 - 3 weeks ago

Hong Kong, Hong Kong SAR China Levi Strauss & Co Full time

JOB DESCRIPTION

Key Responsibilities:

Establish/maintain Hongkong brand site business, including website development, SOP and e-commerce plans. Formulate and implement e-commerce promotion strategies and plans to drive e-commerce traffic and business in Hongkong. Contribute to yearly revenue plan: monthly budget, promotions Execute the plan & reach revenues targets Set up KPI (traffic, conversion) and manage reporting Website merchandise management: routine management of SKU online/offline, coordination with campaign support. Responsible for website daily operation. Handle content update, promotion, customer enquiries and complaint. Ensure that website runs smoothly. Translate, edit and organize online information necessary for brand/product/store into local language, including: product descriptions, banner ideas, marketing material design, and etc. Responsible for tracking/analyzing platform sales and marketing performance on a weekly or monthly basis. Analyze data on end consumers and make recommendations based on the analysis. Interface with finance/ logistic / marketing / assortment to better understand internal processes to give external customers efficient service. Manage the routine daily operations management (ordering & replenishment, analytical supports report design and maintenance, month-end closing, business planning ) Constantly visit and revise KPIs per business changes + manage business vendors to achieve SLA with proposed action plans. Define end-to-end eStore operation model and detailed working process, including merchandizing, logistics fulfillment, consumer care, etc. Customer service monitoring, targeted to resolve customers’ complaints via inbound or outbound calls and service level management, need to handle issue escalation and crisis management on ecommerce platform Work closely with internal departments and external vendors

LOCATION

Hong Kong, Hong Kong - Office

FULL TIME/PART TIME

Full time

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