Senior Customer Care Consultant

Found in: beBee S HK - 3 weeks ago


Hong Kong, Hong Kong SAR China Hypebeast Full time

HBX is a global e-commerce platform and retail destination for the world’s most well-known and up-and-coming brands in menswear, womenswear and lifestyle from around the world. Curating a truly global and exciting assortment at the leading edge of culture, HBX focuses on delivering the latest, trend-setting fashion, accessories, shoes, home and lifestyle goods to its customers. With the HBX e-commerce platform shipping to over 80 markets worldwide, it has a retail store in Hong Kong.


We are seeking a Senior Customer Care Consultant to join our team As the first point of contact, this position will be responsible for handling daily communications with our global customers in a timely and professional manner. An understanding of how the e-commerce business operates will be beneficial to this role and the ability to work cross-functionally with all e-commerce departments will also be crucial. You will be working with a team to provide exceptional customer service and mentoring junior teammates to ensure service level is up to standard. So if you are a talented individual with a strong work ethic and are interested in establishing your career in e-commerce, then we want to meet you 


Responsibilities:

Provide exceptional service across multi-channels for all customer communications.Handle cases with a high level of professionalism and customer centric mindset.Actively manage customer service related documents for internal tracking and cross team awareness.Assist reporting manager in leading and mentoring team to ensure service level is up to standard.Maintain a high level of service awareness at all times.Work cross-functionally with other e-commerce departments.Support reporting manager with ad-hoc tasks and duties.


Requirement:

Degree, High Diploma or Associate Degree holder.3 years working experience in customer service fields, preferably with experience in complaint handling.Experience in the retail or e-commerce industry will be a plus.Fluent in Chinese and English for both spoken and written communication.Experience with CRM, Case Management, Live Chat tools is a plus.Excellent interpersonal and communication skills, and the ability to build rapport with customers and manage relationship.Possess a proactive solutions mindset; organized and detail oriented with strong time management skills.Ability to multi-task and troubleshoot.Proficient in basic administrative office suite software e.g. MS Office, Google Drive.Available to work during the weekend, busy periods and/or public holidays.



If you think you’ve got what it takes, please provide your cover letter, CV, and expected salary.


This position is based and located in Hong Kong. Candidate must be eligible to work in Hong Kong.


Personal data collected is for recruitment purpose only.


  • Customer Care Consultant

    Found in: Talent HK C2 - 1 week ago


    Hong Kong, Hong Kong SAR China Hypebeast Full time

    HBX is a global e-commerce platform and retail destination for the world’s most well-known and up-and-coming brands in menswear, womenswear and lifestyle from around the world. Curating a truly global and exciting assortment at the leading edge of culture, HBX focuses on delivering the latest, trend-setting fashion, accessories, shoes, home and lifestyle...

  • Customer Care Consultant

    Found in: beBee jobs HK - 1 week ago


    Hong Kong, Central and Western District, Hong Kong SAR China Hypebeast Full time

    HBX is a global e-commerce platform and retail destination for the world's most well-known and up-and-coming brands in menswear, womenswear and lifestyle from around the world. Curating a truly global and exciting assortment at the leading edge of culture, HBX focuses on delivering the latest, trend-setting fashion, accessories, shoes, home and lifestyle...

  • Customer Care Consultant

    Found in: beBee S HK - 1 week ago


    Hong Kong, Hong Kong SAR China Hypebeast Full time

    HBX is a global e-commerce platform and retail destination for the world’s most well-known and up-and-coming brands in menswear, womenswear and lifestyle from around the world. Curating a truly global and exciting assortment at the leading edge of culture, HBX focuses on delivering the latest, trend-setting fashion, accessories, shoes, home and lifestyle...

  • Customer Care Consultant

    Found in: beBee jobs HK - 2 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Ltd. Full time

    Job AccountabilitiesProvide professional customer services to Life / General Insurance enquiries by phone and/or email Maintain our customer services in good quality to achieve customer satisfaction Support ad-hoc projects and administrative tasks as assigned Job QualificationsMinimum 2 years of customer service experience in hotline environment, preferably...

  • (Senior) Customer Care Consultant

    Found in: Talent HK C2 - 1 week ago


    Hong Kong, Hong Kong SAR China Zurich Insurance Company Full time

    Job Accountabilities Provide professional customer services to Life / General Insurance enquiries by phone and/or email Maintain our customer services in good quality to achieve customer satisfaction Support ad-hoc projects and administrative tasks as assigned Job Qualifications Minimum 2 years of customer service experience in hotline...

  • Air Logistics Customer Care Team Leader

    Found in: beBee S HK - 4 weeks ago


    Hong Kong, Hong Kong SAR China Kuehne Nagel Full time

    You will be part of our Air Logistics team, adding your expertise + skills to the delivery of customer excellence. Your Role You will be leading, directing + optimizing your local customer care team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility. Utilizing your strong forwarding + market knowledge,...

  • Air Logistics Customer Care Team Leader FA-CC

    Found in: beBee S HK - 3 weeks ago


    Hong Kong, Hong Kong SAR China Kuehne Nagel Full time

    You will be part of our Air Logistics team, adding your expertise + skills to the delivery of customer excellence. Your Role You will be leading, directing + optimizing your local customer care team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility. Utilizing your strong forwarding + market knowledge,...

  • Customer Care Officer

    Found in: beBee jobs HK - 2 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China APAC Michael Page Full time

    Welcome candidates with customer service or related experience A great opportunity to join an international technology company.客户简介Our client is a multinational conglomerate and one of the world's largest technology company. They are currently looking for a Customer Care Officer to join their dynamic team.工作内容Address daily customer feedback...

  • Hearing Care Officer

    Found in: Talent HK C2 - 2 weeks ago


    Hong Kong, Hong Kong SAR China WSAudiology Full time

    Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively. What you will doClinical Administration...


  • Hong Kong, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Responsibilities: Handle customer complaints and feedback from various means strictly in accordance with internal & external regulatory requirements and report special cases to management immediately; Liaise with relevant parties for thorough investigation of complaints & root cause analysis and reply customers in a timely manner; Propose resolutions...

  • Senior Consultant

    Found in: Talent HK C2 - 2 days ago


    Hong Kong, Hong Kong SAR China Orange Business Services Full time

    about the role As a Senior Consultant professional, you design and implement transformational industry, functional, and/or digital solutions to drive business value for our clients. Apply strategy, process, operational excellence, and change management skills to help clients navigate shifting market demands, optimize their business, and leverage...

  • Clinique - Senior Beauty Consultant - APM - Fulltime

    Found in: Talent HK C2 - 18 hours ago


    Hong Kong, Hong Kong SAR China Clinique Full time

    Clinique - Senior Beauty Consultant - APM - FulltimeJob Description 工作範圍: • 負責產品銷售及店舖日常營運及庫存管理 • Responsible for product sales, daily store operations and inventory management.• 了解顧客需求,提供專業的美容護膚諮詢及產品示範 • Understand customer needs and provide...

  • Senior Consultant

    Found in: Talent HK C2 - 1 week ago


    Hong Kong, Hong Kong SAR China Asite Full time

    Professional Services Consultant We need a Senior Consultant to join our growing Professional Services team in Hong Kong. We are looking for a highly motivated individual with experience of Cloud-based and Software as a Service implementations. Successful candidates will be vibrant individuals with strong interpersonal skills who can work with our...

  • Senior Consulting Engineer

    Found in: Talent HK C2 - 2 weeks ago


    Hong Kong, Hong Kong SAR China MongoDB Full time

    MongoDB is expanding our global team of consulting engineers to further our ongoing plans for worldwide growth!MongoDB Professional Services works with customers of all shapes and sizes in all verticals, from tier-1 banks to small web startups, on a variety of interesting use cases from e-commerce platforms to trading systems to social media applications....

  • Senior Quantum Consultant

    Found in: beBee S HK - 2 weeks ago


    Hong Kong, Hong Kong SAR China Maxim Recruitment Ltd Full time

    An exciting Quantum Senior Consultant job based in Hong Kong to work with experts in a specialist disputes division within a market-leading international disputes advisory consulting company.

  • Senior Delay Consultant

    Found in: beBee S HK - 2 weeks ago


    Hong Kong, Hong Kong SAR China Maxim Recruitment Ltd Full time

    An exciting Delay Senior Consultant job based in Hong Kong to work with experts in a specialist disputes division within a market-leading international disputes advisory consulting company.

  • Senior Delay Consultant

    Found in: beBee jobs HK - 2 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Maxim Recruitment Ltd Full time

    An exciting Delay Senior Consultant job based in Hong Kong to work with experts in a specialist disputes division within a market-leading international disputes advisory consulting company.

  • Senior Quantum Consultant

    Found in: beBee jobs HK - 2 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Maxim Recruitment Ltd Full time

    An exciting Quantum Senior Consultant job based in Hong Kong to work with experts in a specialist disputes division within a market-leading international disputes advisory consulting company.

  • Medical Consultant/Junior Consultant

    Found in: beBee jobs HK - 2 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Trinity Medical Imaging Center Limited Full time

    Responsibilities:Ensure the daily operations smoothly and provide a well experience to customersMake appointment, handling the enquiries, upselling to customersAssist the Company to handle all aspects of sales functions to customersOrganize promotion and achieve sales targetsPerform duties as assigned by your superiorRequirements:HKCEE / DSE or aboveDegree...

  • Product Management

    Found in: Talent HK C2 - 1 week ago


    Hong Kong, Hong Kong SAR China Shenzhen Klook Internet Technology Co., Ltd. (深圳市客路网络科技有限公司) (China) Full time

    About Klook We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality...