Customer Care Consultant
Found in: Talent HK C2 - 2 weeks ago
Responsibilities:
Provide exceptional service across multi-channels for all customer communications. Handle cases with a high level of professionalism and customer centric mindset. Actively manage customer service related documents for internal tracking and cross team awareness. Maintain a high level of service awareness at all times. Work cross-functionally with other e-commerce departments. Support reporting manager with ad-hoc tasks and duties.
Requirement:
Degree, High Diploma or Associate Degree holder. Experience in customer service or related fields is highly preferred. Experience in the e-commerce industry will be a plus. Fluent in Chinese and English for both spoken and written communication. Experience with CRM, Case Management, Live Chat tools is preferred. Excellent interpersonal and communication skills, and the ability to build rapport with customers and relationship management. Possess a proactive solutions mindset; organized and detail oriented with strong time management skills. Ability to multi-task and troubleshoot. Proficient in basic administrative office suite software e.g. MS Office, Google Drive. Available to work during the weekend, busy periods and/or public holidays.-
Customer Care Consultant
Found in: beBee jobs HK - 2 weeks ago
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Customer Care Consultant
Found in: beBee S HK - 2 weeks ago
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Found in: beBee S HK - 3 weeks ago
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