Manager, Facilities Management

3 weeks ago

Hong Kong, Hong Kong SAR China Turner & Townsend Full time
Job Description

Reporting to the Senior Facilities Management Manager, the individual is responsible and accountable for the following

  • Effective workspace experience and operations management for the market in line with CS strategy balancing performance, cost and risk mitigation.
  • Adding value to the team and to the business by providing effective vendor management and compliance management across the portfolio for the market which covers across all disciplines such as:
  1. Engineering
  2. Housekeeping/cleaning
  3. Maintenance and operations
  4. Sustainability
  5. Moves & Changes 
  6. Health & Safety
  7. Small Projects 
  8. Workspace Experience and Change Management
  9. Ad-hoc FM Special FM Projects
  • Review, maintain and develop facilities management contract(s) and has the ability to enhance supplier relationship(s) and support CS’s partnership approach to improve performance and to develop strategic recommendation and amendments.
  • Collaborate with and proactively manage stakeholders in the relevant Business, Functions and within CS to support the integrated planning, budgeting, service enhancements and delivery for the Bank.
  • Support the implementation of the CS strategy in the market country by collaborating with internal stakeholders through good understanding of client policies and procedures.
  • Ensuring overall quality of services provided meets requirements and ensuring on-going customer satisfaction with wide range of CS services.
  • Secondary point of escalation for the business where unresolved issues are impacting or are likely to impact on the banks business.
  • Provide market back-up and support in the absence of the Senior Manager for FM. 

Qualifications

  • Bachelor's degree in Facility Management, Business Administration, or a related field. Advanced degree or professional certifications are highly desirable.
  • Proven experience in vendor management, preferably in a facility management or real estate setting.
  • Strong knowledge of compliance regulations and standards within the facility management industry.
  • Broad knowledge of Real Estate Supplier activities and issues faced by large corporates.
  • Sound understanding of how banks operate, key challenges faced in the operating environment.
  • Sound understanding of CNZ, sustainability, energy conservation measures and other business applications of sustainability improvements and solutions.
  • Degree of expertise and knowledge in relation to supplier and or technical expertise within a real estate context.
  • Role model and advocate for acting at all times in a way that complies with the Banks code of conduct, ethics and stance on bribery.
  • Excellent communication, negotiation, and relationship management skills.
  • Proficient in using facility management software and tools.
  • Strong problem-solving and conflict resolution skills.
  • Strong organizational, planning and project management skills.
  • Ability to:
    • analyze complex data, identify trends, and make data-driven decisions.
    • to prepare high level presentations and summaries for senior executives
  • to work in a fast-paced environment and prioritize multiple tasks effectively


Additional Information

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. 

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com/

Join our social media conversations for more information about Turner & Townsend and our exciting future projects: 

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review. 

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