Senior Business Solution Manager, Life Operations

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full time
Job Description

Job Title: Senior Business Solution Manager, Life Operations

Job Summary:

We are seeking a highly skilled Senior Business Solution Manager to join our Life Operations team. As a key member of our team, you will be responsible for managing business stakeholders relationships and expectations, leading or participating in multiple projects, and supporting efforts to meet business needs.

Key Responsibilities:

  • Manage business stakeholders relationships and expectations.
  • Lead or participate in multiple projects by scoping and delivering total solutions.
  • Support and align efforts to meet business needs.
  • Understand as-is business processes for different business lines, identify opportunities to improve operation efficiency, and provide advice for alternative solutions to meet business/operation needs.
  • Handle and lead the team to support product development, administrative enhancements, and production support on behalf of end-users within COO Division.
  • Perform data analysis, forecasting, or related reports of business and perform feasibility study in project delivery.
  • Support Business Requirements Specifications preparation, and testing activities including test plan design and test execution.
  • Provide necessary user training, application support, problem diagnosis, and post-implementation review.
  • Support in problem diagnosis and reporting for BAU.
  • To provide technical guidance on system data relationship in BAU and production support area.

Requirements:

  • University graduate in information technology, business administration, statistics, quantitative analysis, or related disciplines.
  • Over 10 years+ proven experience in business analysis and project areas.
  • Solid experience in Project Management.
  • Solid experience in team management and drive the team to meet and commit the schedule.
  • Strong knowledge in operation process and procedure.
  • Strong knowledge in life insurance.
  • Excellent verbal and written communication skill and interpersonal skill.
  • Strong and tough characters with change management and dispute resolution skills.
  • Strong analytical and problem-solving skills.
  • Ability to multitask, prioritize, and manage time well.
  • Well organized, self-initiative, and a good team lead and player.

About AXA:

AXA is one of the largest global insurers, committed to acting for human progress by protecting what matters. Our purpose is to act as a force for collective good, fostering progress in all its dimensions. We are proud to be the first insurer in Hong Kong and Macau to address the important need of mental health through different products and services.

About the Entity:

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 54 markets and serving 105 million customers worldwide. We offer excellent career prospects and attractive remuneration package to the right candidates.

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