Senior Manager, Cybersecurity Operations

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China FWD Life Insurance Corporation Full time

About FWD Life Insurance Corporation

FWD Life Insurance Corporation is a leading pan-Asian life insurance business with over 11 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. Our company has reached a significant milestone, celebrating 10 years of operation in 2023. We are committed to making the insurance journey simpler, faster, and smoother, with innovative propositions and easy-to-understand products, supported by digital technology. Through this customer-led approach, we are dedicated to changing the way people feel about insurance.

Purpose

As a key member of our team, you will lead and drive critical initiatives under network and security engineering and operations. You will serve as a deep technical and functional expert for various network and firewall platforms, ensuring alignment and compliance with our Group information security standards and requirements, as well as our technology strategy, policies, and procedures.

Key Accountabilities

  • Lead the setup of processes and SOPs for managing the Network and firewall Operations team for key initiatives, including network and Cloud Firewalls.
  • Lead, drive, and oversee emerging Network and firewall solutions and services from projects to BAU operations.
  • Ensure smooth transition of Network and Firewall solutions and services from project sign-off to BAU.
  • Research and identify key areas of improvement on existing Network and firewall solutions and services, primarily to adopt AI/automation and simplify operations.
  • Define and drive key process improvements for existing solutions by working closely with internal teams within Group IT Security and vendors.
  • Adopt a secondary role as the subject matter expert for Network Service Transition, Continuity, and Improvement.
  • Manage the planning for resources to deliver BAU operations in the most efficient and effective manner.
  • Be the key interface with fellow stakeholders and respective vendors and manage the overall transition of new initiatives/solutions/services from project delivery to BAU.
  • Define, review, and advise on the handover BAU requirements, including guidelines, baselines, and SOPs for Group Network and Firewall Operations, to manage the implemented IT network firewall solutions and controls.
  • Drive close collaboration across functional teams within Group Technology to identify key and address risk factors, as well as deliver technical and functional requirements and Group Technology objectives.
  • Contribute to devising the next-generation network automation and security strategy to meet the future needs of the Business.
  • Manage and implement projects and technology upgrades, including evaluation/recommendations for network-related tools and solutions.
  • Manage vendor relationships and set and monitor the overall performance quality of vendors.
  • Align requirements to Group Security standards and compliances, along with overall IT Strategy needs.
  • Provide technical domain guidance and expertise to stakeholders and business units as and when needed with regards to Network and firewall services.
  • Adopt a Cloud-first strategic mindset on deliverables.
  • Provide regular Network and Firewall Operations updates for management reporting.

Qualifications/Experience

  • Minimum 8 years of working experience in Network Security Management role, preferably in Financial Services.
  • Bachelor's Degree from Information Technology or any equivalent discipline.
  • Minimum 5 years of working experience in implementing and supporting firewall with orchestration/automation technology such as TUFIN, Algosec, or Skybox.
  • Knowledge and experience on Cloud & Network Automation will be essential.
  • Lead a team of at least three network/firewall engineers in a medium to large enterprise environment.
  • Certifications in CCNA, CCNP, CCIE, or similar would be an added advantage.

Knowledge & Technical Skills

  • Firewall Products: Checkpoint, Palo Alto, Cisco
  • Analyzer & Management Tools: Algosec, Skybox, Panorama, CPSM.
  • Familiar with Cloud technology providers such as Azure and AWS.
  • Certifications or official training on any of the above would be an added advantage.
  • Good knowledge of Automation/AI/Machine Learning to simplify operations would be an added advantage.
  • Experience in leveraging on Third Party Platforms such as ServiceNow to perform automation/orchestration will be essential.
  • Excellent team player with great leadership, interpersonal, and influential skills.
  • Strong communication and presentation skills.

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