Sun Life Administrator I, TPA Operations
6 days ago
Job Summary:
We are seeking a highly skilled and detail-oriented Administrator I, TPA Operations to join our team at Sun Life. As a key member of our operations team, you will be responsible for performing daily administration functions, handling client inquiries, and providing exceptional customer service.
Key Responsibilities:
- Perform daily MPF administration functions, including employer contribution, fund switch, and change of investment mandate, within established service level agreements.
- Handle client inquiries in a timely and professional manner, escalating issues or problems to the manager as needed.
- Follow up with clients on problem cases to ensure completion of business processes.
- Assist with ad-hoc tasks as required.
Requirements:
- A HKCEE (Hong Kong Certificate of Education Examination) or HKDSE (Hong Kong Diploma of Secondary Education) holder.
- 1 year pension administration experience preferred.
- Customer-oriented, initiative, and positive working attitude.
- Good typing skills in both English and Chinese.
- Good numerical sensitivity and attention to detail.
- Good spoken and written English and Chinese.
What We Offer:
- 5-day workweek.
- Attractive salary.
- MPF.
- Group life and group medical insurance.
- Excellent career development opportunities.
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