Sun Life Administrator I, TPA Operations

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Sun Life Full time

Job Summary:

We are seeking a highly skilled and detail-oriented Administrator I, TPA Operations to join our team at Sun Life. As a key member of our operations team, you will be responsible for performing daily administration functions, handling client inquiries, and providing exceptional customer service.

Key Responsibilities:

  • Perform daily MPF administration functions, including employer contribution, fund switch, and change of investment mandate, within established service level agreements.
  • Handle client inquiries in a timely and professional manner, escalating issues or problems to the manager as needed.
  • Follow up with clients on problem cases to ensure completion of business processes.
  • Assist with ad-hoc tasks as required.

Requirements:

  • A HKCEE (Hong Kong Certificate of Education Examination) or HKDSE (Hong Kong Diploma of Secondary Education) holder.
  • 1 year pension administration experience preferred.
  • Customer-oriented, initiative, and positive working attitude.
  • Good typing skills in both English and Chinese.
  • Good numerical sensitivity and attention to detail.
  • Good spoken and written English and Chinese.

What We Offer:

  • 5-day workweek.
  • Attractive salary.
  • MPF.
  • Group life and group medical insurance.
  • Excellent career development opportunities.


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