Technical Support Team Leader
3 days ago
Bloomberg is a global leader in business and financial information, news, and insight. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community.
To ensure the best experience for our employees, we provide spaces and systems that allow our teams to work together with agility, productivity, and collaboration, no matter where they are. As a department, we are united by a common goal: We create meaningful relationships with clients by understanding their needs and delivering exceptional end-to-end support from sales and implementation, through their ongoing relationship with Bloomberg.
We're looking for a talented Technical Support Team Leader who can lead our team in providing top-notch technical support to our Enterprise Data clients. If you have a passion for troubleshooting, critical thinking, and teamwork, this could be the perfect opportunity for you
- Experience leading, coaching, or mentoring colleagues in an advanced technical support environment with an emphasis on data and supporting clients subscribed to a managed service.
- A minimum of 3-5 years relevant financial markets experience.
- An understanding of technical networking topologies, network distribution technologies, and protocols.
- Technical troubleshooting skills and the ability to trace issues to their source through collaboration with incident and engineering teams.
- Tactical scripting in Python / Java or C++ for simple troubleshooting.
- Proven management of production service teams, strategy development and execution, and associated human resource skills.
- Incident, problem, release, and change management experience.
- Real passion for troubleshooting, critical thinking, and teamwork especially in the fast-paced financial services industry.
- Excellent written and verbal communication skills in English.
- Strong multi-tasking skills and the ability to maintain a professional demeanor when handling complex time-sensitive issues.
- Good time and task management - as an individual and for the team.
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