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Counter Service Representative

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Prudential Hong Kong Limited Full time

In this role, you will be responsible for providing information and processing customer enquiries in a day-to-day counter operation at the Customer Service Centre. To succeed, you will need strong analytical and problem-solving skills, as well as excellent written and spoken communication skills in English and Chinese, including Putonghua.

Key Job Responsibilities:

  • Process customer enquiries and provide accurate and timely responses
  • Support leaders to provide training to new staff and offer advice on case handling
  • Communicate and coordinate with different functions/departments to enhance operation efficiency and effectiveness

Requirements:

  • Secondary education or above
  • Passed IIQE paper 1, 3 and 5
  • 5 years of experience in Customer Service Operations
  • Ability to work independently under pressure and deal with difficult situations in a friendly manner