Retail Boutique Director

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China APM Monaco Full time
Role Overview
We are seeking a Retail Boutique Director to lead our Times Square team. Your primary mission will be to optimize the boutique's performance and profitability, while ensuring exceptional client service.

Main Responsibilities:
  • Drive sales performance to consistently meet targets and KPIs, maximizing business profitability.
  • Analyze sales data to identify business needs and develop individual actions and objectives.
  • Implement and maintain effective merchandising strategies, adhering to brand standards.
  • Monitor inventory movement and ensure staff compliance with transferring/receiving policies.
  • Maintain boutique image according to brand guidelines.

Client Experience & Development:
  • Ensure associates provide exceptional customer service, leveraging information to increase sales and client contact.
  • Execute service excellence initiatives to enhance client satisfaction and retention.
  • Resolve client problems and complaints promptly and effectively.

Team Management & Development:
  • Identify and recruit top talent, building a high-performing team.
  • Lead by example, demonstrating passion for APM Monaco and its values.
  • Conduct in-store training, one-on-one coaching, and team meetings.

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