Telecom Solutions Specialist
4 days ago
Classy Wheeler Limited is a leading telecom carrier and IT solutions company that provides a wide range of services.
We are looking for an experienced Telecom Solutions Specialist to join our team.
Job RequirementsKey Responsibilities
- Perform system integration support on mobility solution and IoT solution for enterprise customers.
- Engage in project lifecycle including user requirement collection, project implementation, training, documentation, and ongoing support.
- Setup the environment for device provisioning, data platform synchronization, system integration, design verification testing, etc.
- Coordinate with project team to provide recommendations to resolve issues.
- Carry out installation and supporting work on various Unified Endpoint Management (UEM) products like Blackberry, MobileIron, Intune, AirWatch which run on different email and server NOS platforms.
- Be responsible for technical support service to handle remote fault diagnostics, troubleshooting, problem solving, and technical enquiries from customers.
- Communicate and work with vendors on technical issues and problems.
- Perform implementation for project assignments.
Education and Experience
- Higher Diploma in Electronic Engineering/IT or equivalent.
- Over 5 years work experience in installation and maintenance of Microsoft-based or Linux-based systems including the server hardware.
- Experience in handling IT technical support.
- Experience in UEM solutions, familiarized with UEM solution features, e.g. MDM, MAM, MCM, etc.
- Knowledge of Cloud computing, Networking, VMware infrastructure, M365 application, IBM Domino Note, Microsoft SQL, and Android & iOS smartphone.
- MCSE, CCNA, VMware certified preferable.
- Good communication and interpersonal skills.
- Customer-oriented, self-motivated, and able to work independently.
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