Digital Service Representative
3 days ago
HSBC is a leading global banking and financial services organization, committed to building a culture where all employees are valued, respected and opinions count. Our company overview reflects our mission to provide exceptional customer service and support.
Salary and BenefitsThe estimated salary for this role in Hong Kong is HK$55,000 - HK$65,000 per month, depending on experience. In addition to a competitive salary, we offer a range of benefits including 18 days of paid annual leave, medical insurance, and an employee home loan scheme.
Job DescriptionWe are currently seeking a high-calibre professional to join our team as a Digital Customer Service Officer. As a member of our Contact Centre Business, you will be responsible for providing customer service and sales support in a contact centre environment on products and propositions that span across various customer segments.
- Providing quality written communication via digital service channels and platforms to resolve customer enquiries to a high level of customer satisfaction
- Reading and interpreting customer digital enquires to establish their needs and offer relevant products, services and solutions
- Working across multiple digital platforms, including but not limited to Social Media Platforms and Email
- Acknowledging and empathizing with customers' needs and concerns quickly in order to offer appropriate and relevant guidance
To succeed in this role, you will need to possess the following skills and qualifications:
- Holder of High Diploma, equivalent or above
- Strong written communication skills in local language and English with good use of grammar and vocabulary to effectively service customers
- Fluency in Cantonese, English and Putonghua
- Hands-on experience in customer service roles, where active listening and effective questioning are required
- Proficiency in navigating through multiple digital platforms and applications with minimum typing speed of 30 words per minute in Traditional Chinese
We offer a range of benefits and opportunities for career development, including:
- Competitive salary and benefits package
- Opportunities for career advancement and professional growth
- Support for ongoing training and development
- A dynamic and inclusive work environment
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