Customer Service Representative APAC

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Carrier Full time

About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our APAC team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their queries and issues in a timely and professional manner.

Key Responsibilities

  • Respond to customer inquiries and resolve issues via phone, email, and other communication channels.
  • Provide accurate and timely information to customers regarding product pricing, availability, and other related queries.
  • Process customer orders and returns, and ensure that all customer interactions are handled in a professional and courteous manner.
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
  • Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
  • Meet or exceed customer satisfaction targets and maintain a high level of customer engagement.

Requirements

  • Excellent communication and interpersonal skills, with the ability to communicate effectively with customers and internal teams.
  • Proven customer service experience, with a strong track record of resolving customer issues and improving customer satisfaction.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Strong problem-solving skills, with the ability to analyze complex customer issues and provide effective solutions.
  • Proficiency in MS Office, with a strong understanding of customer relationship management software.

About Us

Carrier is a global leader in advanced security systems and access control solutions. We are committed to delivering exceptional customer service and support to our customers, and we are seeking a talented and dedicated individual to join our team.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

Equal Opportunities Employer

Carrier is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion, and we strive to create a work environment that is inclusive and respectful of all employees.

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