Dior Retail Performance and Education Specialist

4 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Dior Full time

As a key member of the ASPAC Retail Performance Department, you will play a vital role in driving business development, implementation, and setting Dior Retail Standards.

The main objective of this role is to improve and ensure strong and consistent Client Experience, drive Retail Performance, Retail Operations Excellence, develop Retail Teams, and implement Top/Regional Management strategies at point of sales.

You will be responsible for supporting stores in their day-to-day retail and operational activities as well as championing retail projects (pop-ups, new store openings, etc.), by optimizing stores operations.

Key Responsibilities:

  • Assist the Retail Performance Manager on the deployment and follow up on retail digital tools (clienteling app, retail BI) and client experience projects (Net Promoter Score and Mystery Shopping).
  • Update the roll out progress of retail projects and retail digitalization roadmap on a timely basis.
  • Partner closely with the International Retail Performance team and follow up with the local markets on the progress of International Retail projects (i.e. BC remuneration & compensation/benefits, ecosystem field team management).
  • Assist in generating reports and enriching the contents of the Retail Quarterly Newsletter.
  • Assist in monitoring and analyzing the sales performance and retail KPIs (particularly on the topic of BC productivity trend) with a focus on boutique/top doors.
  • Assist in updating and consolidating sales data for the regional incentive programs.

Retail Performance & Education Seminars:

  • Support in organizing the Regional Performance & Education trainings/seminars, including creating training content for the Retail Curriculum.
  • Assist in the overall organization of Regional Retail & Education Seminars by consolidating all the participants accommodation and logistics arrangement and requests.
  • Assist in the proposal of retail seminar gifts and ordering through vendors and dispatch to office or hotel venue.

Retail Performance & Education Meetings:

  • Assist in preparation of presentation contents for kick-off, mid-year, and quarterly meetings.
  • Update the Retail & Education orientation deck monthly.
  • Facilitate and assist quarterly meetings with each local market to record the best practices and other relevant information shared by each local market.

Retail Administration:

  • In charge of annual ordering of certificates and trophies for regional contests from vendor and dispatching to local markets.
  • Support the team in vendor creation process for all new vendors.

Requirements:

  • Bachelor's degree in data science, business management or a related field with a focus on analytics or digital development is preferred.
  • Experience in retail/merchandising performance or in finance is a plus.
  • Fluent in English (both written and spoken).
  • Able to work in a multicultural environment and stakeholder with different teams and local markets in the organization.
  • Proficiency in MS Office, particularly Excel and PowerPoint.
  • With strong analytical skills in a result-oriented approach to analyze retail performance data with attention to details.
  • Demonstrate independence, agility, organization, teamwork, and problem-solving skills.

The estimated salary for this position is around $60,000 - $80,000 per year, depending on location and experience.

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