Education Manager
2 weeks ago
**Job Title:** Education Manager - Travel Retail
**About the Role:
We are seeking an experienced Education Manager to join our team in Hong Kong. As a key member of our education team, you will be responsible for driving and executing education strategies for our travel retail business.
**Responsibilities:
- Develop and execute comprehensive education plans to enhance the skills and knowledge of our Personal Beauty Specialists (PBS), Beauty Consultants (BCs), promoters, and generic staff.
- Create and deliver engaging training programs that focus on outstanding customer experience delivery, brand services, product knowledge, and selling skills.
- Collaborate with cross-functional teams to develop innovative retail education initiatives and projects, including eLearning content development.
- Analyze sales data and service reports to identify areas for improvement and make recommendations for enhanced retail performance.
- Work closely with our digital marketing team to plan and execute brand events, consumer workshops, and livestreaming activities.
- Ensure all training materials, logistics, and expenses are managed within budget and optimized for maximum impact.
**Requirements:
- Bachelor's Degree in a related field.
- Minimum 5 years of experience in beauty training or a related industry.
- Strong coaching, presentation, and communication skills.
- Excellent command of English, Cantonese, and Mandarin languages for classroom presentations and material translation.
- Experience with livestreaming is an asset.
- Strong analytical and problem-solving skills with ability to propose action plans.
- Highly organized, meticulous, and detail-oriented with passion for education.
- Proficient in Microsoft Office, especially Excel and PowerPoint.
**Salary:** We offer a competitive salary of HK$600,000 - HK$800,000 per annum, commensurate with experience and qualifications.
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