Senior Client Engagement Manager
4 days ago
Job Overview
We are seeking a Senior Client Engagement Manager to join our team at Christian Dior Couture. As a key member of our marketing department, you will be responsible for developing and implementing strategic client engagement plans across the region.
About the Role
The Senior Client Engagement Manager will lead the development of comprehensive training programs for clienteling practices, working closely with our Learning and Development team. You will conduct regular training sessions for community members, boutique managers, and staff, providing ongoing coaching and support to enhance client engagement skills.
In addition, you will oversee the implementation of global CRM programs within the region, monitoring and evaluating their effectiveness, and making necessary adjustments. You will also create and execute regional CRM campaigns per business needs, collaborating with local marketing teams to ensure alignment with regional business direction.
Responsibilities
- Develop and implement strategic client engagement plans across the region
- Lead the development of comprehensive training programs for clienteling practices
- Conduct regular training sessions for community members, boutique managers, and staff
- Oversight of global CRM programs within the region
- Creation and execution of regional CRM campaigns per business needs
Requirements
To succeed in this role, you will need:
- University graduate in Marketing related discipline
- Minimum 8 years' relevant working experience in marketing and CRM, with a significant focus on client engagement and community building
- Experience gained in luxury retail business and fashion house is preferred
- Strong leadership skills with experience in managing teams and projects
- Excellent organizational and project management capabilities
- Exceptional communication skills, both written and verbal
What We Offer
We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience. In addition, we provide a comprehensive benefits package, including health insurance, retirement plan, and paid time off. We are an equal opportunities employer and welcome applications from diverse candidates.
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