Senior Client Service Manager

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China BNY Full time
Becoming a key player in our Global Custody Operations team, you'll oversee a team of up to 12 client-facing direct reports, ensuring seamless delivery of exceptional client service.

You will be responsible for managing multiple complex client accounts, supporting clients on Custody queries, and applying your advanced problem-solving skills to analyze information and resolve client challenges.

A strong partnership with operational teams is essential, as you foster deep engagement and communicate client concerns to internal stakeholders.

With a focus on business development, you will contribute to efforts that address client needs, leveraging your in-depth knowledge of client issues and industry best practices.

This role requires a minimum experience of 5 years managing people, with prior Client Services Manager and Global Markets experience mandatory.

A strong preference for candidates with Corporate Action and Income experience will be given.

At BNY, we empower our employees to grow and succeed in a culture that speaks for itself. We are a leader in the industry, awarded for our innovation and inclusive workplace.

Beyond your job, we offer a range of benefits and rewards that promote your wellbeing and career advancement.

BNY is an Equal Employment Opportunity/Affirmative Action Employer, committed to fostering a diverse and inclusive work environment.



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