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Financial Markets Technical Support Manager
2 weeks ago
We are seeking a Financial Markets Technical Support Manager to join our team at Standard Chartered. This role will involve providing technical support to all Financial Markets business in Dealing Room.
About the RoleThis is a challenging opportunity for a skilled professional to work with our global team and contribute to the success of our Financial Markets business.
Key Responsibilities- Provide 1st, 2nd & 3rd technical support for all Financial Markets business products and infrastructures (desktop, server, dealer telephony & market data).
- Manage Incident/Change Management, call logging, call trends, call reporting including high severity problem control.
- Assist in the provision of business recovery sites to give the ability to conduct business transactions and monitor exposure in the event of a disaster.
- Degree in Information Technology, Computer Science, Computer Engineering or equivalent.
- Service Management skills and techniques.
- Usage of M365 Tools.
- Usage of Windows and Active Directory.
