Customer Experience Director

Welcome to Ovolo Group, where we're committed to empowering our people to speak from the heart and deliver truly remarkable experiences. As a Customer Experience Director, you'll play a key role in shaping our customer service strategy and ensuring that every guest feels valued and respected.We're looking for a seasoned hospitality professional with 2-3...

About the RoleThe Director of Customer Experience and Retail will be responsible for driving overall channel transformation strategy as a key member of our Integrated Channel team. This includes leading and managing operations and customer services teams to achieve business targets and deliver exceptional service excellence.Oversight of retail outlet network...

Job DescriptionAs Director of Omnichannel Experience, you will oversee the development and execution of e-commerce and omnichannel strategies across the Asia Pacific region. Your primary focus will be on improving website performance, creating an exceptional customer experience, and driving business growth through data-driven decisions.

The Customer Service Director is responsible for leading a team of professionals who provide high-quality support to customers. The ideal candidate will have a solid understanding of customer relationship management and excellent leadership skills.Key responsibilities include:Spearheading daily operations to ensure timely and quality service...

About This RoleWe are seeking an experienced Digital Product Manager to lead our Conversational AI efforts and drive innovation in customer experience enhancement.The ideal candidate will have extensive experience in product management, with a proven track record of managing and delivering successful digital products.Responsibilities include:Exploring user...

Company OverviewHang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and continually enhancing its performance for customers.

Job Title: Guest Relations OfficerLocation: Mandarin Oriental, Hong KongReports to: Director of Guest RelationsJob Summary:We seek a skilled Guest Relations Officer to join our team in Hong Kong.This is an exciting opportunity to deliver quality service to our discerning guests and exceed their expectations.Key Responsibilities:Provide prompt, courteous, and...

Company OverviewHang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and customer satisfaction. Our mission is to provide innovative banking solutions and exceptional customer experiences.About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Digital and Branch...

Cathay Pacific Airways Limited is seeking a Customer Experience Champion to join its Global Service Centre team. As a Customer Experience Champion, you will be responsible for delivering exceptional customer experiences through technical and non-technical support, ensuring outstanding customer satisfaction and timeliness in meeting the organization's service...

OverviewDBS Bank, a leading financial institution in Asia, seeks a skilled Customer Experience Specialist to drive business success. This role is part of the Consumer Banking Group, which provides a wide range of products and services tailored to meet customers' needs at every life stage.We are looking for an experienced professional who can provide...

At LVMH Fashion Group Asia Pacific, we are seeking a highly skilled Sales and Customer Service Director to lead our retail team. As the ideal candidate, you will be responsible for overseeing the daily operations of the store, ensuring exceptional customer service, and driving sales performance.Key Responsibilities:Assist the Store In-charge in managing...

At Maison Kitsuné, we believe in the magic of blending cultures, creativity, and craftsmanship.Our Hong Kong boutiques are more than just stores – they are gateways to a world where fashion, music, and art intertwine.Key ResponsibilitiesElevate the Customer Experience: Develop and maintain a deep understanding of our collections, brand story, and values...

Job Overview:The Customer Service Specialist role at Bank Of China (Hong Kong) Limited is an exciting opportunity to deliver exceptional customer experiences and drive business growth.

Job OverviewThe Property Management Services Authority (PMSA) is seeking a skilled professional to fill the role of Executive Director of Customer Service. This position will be responsible for supervising the handling of complaint cases and compliance inspections, as well as carrying out investigations and gathering evidence for alleged disciplinary...

About UsThe West Kowloon Cultural District Authority is a leading cultural organization dedicated to promoting artistic innovation and community engagement. Our vision is to create a vibrant cultural hub that showcases the best of Hong Kong and international art, design, and architecture.The JobWe are seeking a highly motivated Membership Supervisor to join...

Job Description:We are seeking a Customer Experience Ambassador to join our team at Kerry Hotel Hong Kong. As a key member of our hospitality team, you will be responsible for creating memorable experiences for our guests through exceptional service and attention to detail.In this role, you will provide updated and relevant information regarding local areas,...

About the RoleThis Sales Associate position offers an exciting opportunity to join the Under Armour team and contribute to the success of our retail stores. As a key member of the sales team, you will play a vital role in providing an exceptional customer experience, driving sales growth, and upholding Under Armour's brand values. If you're passionate about...

**Job Summary**We are seeking an experienced professional to lead the Customer Caring and Engagement team in High Speed Rail. The successful candidate will have a strong background in customer service and experience in managing teams.**Key Responsibilities**Manage the day-to-day operations of the Customer Caring and Engagement team to ensure high-quality...

In this exciting role, you'll have the opportunity to shape the customer experience landscape at BOC Group Life Assurance Company Limited by overseeing the performance of our customer service team.Main Responsibilities:Direct and motivate a team of customer service representatives to achieve exceptional service standardsContribute to the development of...

Company OverviewHang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and customer satisfaction. Our mission is to provide innovative products and services that meet the evolving needs of our customers.Job DescriptionWe are seeking an experienced Customer Experience Strategist to join our team. As a key...