Current jobs related to Senior Customer Experience Strategist - Hong Kong, Central and Western District - Hang Seng Bank Limited

  • Senior Customer Experience Strategist

    6 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Company OverviewHang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and customer satisfaction.Job DescriptionWe are seeking a Senior Customer Experience Strategist to join our team. In this role, you will be responsible for analyzing customer data and feedback to identify areas for improvement and...

  • Customer Experience Strategist

    6 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Oliver James Full time

    Oliver James is seeking a Customer Experience Strategist to lead innovative customer experience initiatives that drive business transformation.Key ResponsibilitiesDevelop and implement end-to-end customer experience strategies aligned with broader business goals.Conduct user research to gather valuable insights influencing design decisions and...

  • Customer Experience Strategist

    6 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Job OverviewThe DBS Bank (Hong Kong) Limited is seeking a skilled Customer Experience Strategist to join our team. This role will involve working closely with key stakeholders to drive continuous enhancements in customer journeys.Key Responsibilities:The successful candidate will be responsible for VOC program design, application, and advisory. This includes...

  • Customer Experience Strategist

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full time

    Crypto.com is seeking a talented Customer Experience Strategist to drive the execution of cross-channel communications for our e-commerce platform. This role will play a key part in driving platform retention, engagement, and usage metrics.Key Functions:Drive platform retention, engagement, and usage metrics through channels such as push notifications,...

  • Customer Experience Strategist for Digital Platforms

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full time

    Crypto.com is a cutting-edge e-commerce platform that requires a seasoned Customer Experience Strategist to drive the execution of cross-channel communications. This 9-month contract will focus on boosting retention, engagement, and usage metrics through various channels such as push notifications, email, and in-browser messages.Key...

  • Digital Experience Strategist

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job DescriptionWe are seeking a Digital Experience Strategist to lead the development of innovative solutions that enhance customer journeys and experiences.The ideal candidate will stay up-to-date with the latest FinTech trends and developments, and apply this knowledge to create feasible solutions for our customers.Responsibilities include collecting and...

  • Customer Success Strategist Leader

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China LinkedIn Full time

    Job DescriptionWe're seeking a Customer Success Strategist Leader to join our team at LinkedIn. As a Senior Customer Success Manager, you will partner closely with our sales partners to ensure that our customers get the most out of their investment in our hiring solutions.Responsibilities:Partner with internal teams (sales, insights, etc.) to drive overall...

  • Customer Success Strategist

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China dynaTrace software GmbH Full time

    As a Customer Success Strategist at dynaTrace software GmbH, you will be responsible for building and maintaining strategic relationships with our largest customers. You will be the trusted advisor, ensuring the successful deployment and adoption of all Dynatrace products. Customers hold you in high regard as experts and rely on you to guide them through...

  • User Experience Growth Strategist

    9 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bybit Full time

    User Experience Growth StrategistWe're seeking an exceptional User Experience Growth Strategist to join our team at Bybit. As a key member of our design department, you'll be responsible for designing large-scale event and transactional pages that drive user growth.In this role, you'll focus on creating simple, easy-to-understand, and compelling event pages...

  • Senior Communications Strategist

    6 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Tbwa ChiatDay Inc Full time

    Senior Communications StrategistWe are seeking a seasoned Senior Communications Strategist to lead proactive media pitching and positioning, including reactive media and issues management. This role requires developing and executing strategic external communications plans that effectively convey the company's business strategy and protect its corporate...

  • Senior Account Strategist

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Ogilvy Full time

    Ogilvy is a global agency network that delivers creative solutions to drive impact for clients and communities.About the RoleThe Senior Account Strategist has a key role in maintaining client stability and influencing potential growth. This position is responsible for maintaining strong client relationships and delivering excellent marketing/advertising/PR...

  • Events Experience Strategist

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Full time

    About Lululemon AthleticaLululemon Athletica is an innovative performance apparel company for yoga, running, training, and other athletic pursuits.We create transformational products and experiences that support people in moving, growing, connecting, and being well.We focus on creating positive change to build a healthier, thriving future.About the JobWe are...

  • Senior Health Strategist

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Johnson & Johnson Full time

    About the RoleThe Senior Health Strategist position is responsible for providing expert medical advice and insights into overall launch and product strategy during new indication or product launch.You will work closely with local colleagues from marketing, IMAT, and regulatory affairs during local business planning and strategic planning.This role requires a...

  • Customer Experience Manager

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China BOC Group Life Assurance Company Limited Full time

    The BOC Group Life Assurance Company Limited seeks a Customer Experience Manager to oversee the daily operations of its hotline team, ensuring timely and quality services are provided to customers across various distribution channels. This role is responsible for supporting company-wide initiatives aligned with strategic development goals.Key...

  • Senior Corporate Credit Strategist

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Be Myjob Company Limited Full time

    Be Myjob Company Limited seeks a highly skilled Senior Corporate Credit Strategist to join our team. As a key member of our credit management department, you will play a vital role in evaluating and authorizing credit proposals for SME & Mid Cap clients, ensuring adherence to internal policies and regulatory guidelines.Key ResponsibilitiesEvaluate and...

  • Senior Data Strategist

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China South China Morning Post SCMP Full time

    We're committed to empowering our teams with AI-powered advice and exclusive features. As our Senior Data Strategist, you'll play a crucial role in driving data-driven transformation across the organization.About the Role:You'll lead the development and execution of our company-wide data strategy, partnering closely with other department heads to achieve our...

  • Customer Experience Manager

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Maison Kitsune (Hong Kong) Limited Full time

    Role OverviewThe Retail Brand Ambassador/Sales Executive will play a critical role in delivering exceptional customer experiences and driving sales in our Hong Kong stores. This role requires a high level of passion for fashion, excellent interpersonal skills, and a proven track record of achieving sales targets and delivering exceptional customer...

  • Senior Market Strategist

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China SilverStrand Executive Search Limited Full time

    Company Overview: SilverStrand Executive Search Limited partners with a leading proprietary trading company, operating globally with over 20 years of experience. This esteemed firm engages in systematic trading strategies, leveraging quantitative methods to invest and consider quantamental approaches as well.Job Description: As a Senior Market Strategist,...

  • Director of Customer Experience

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China FWD Insurance Full time

    Job OverviewThis role plays a critical part in driving the success of FWD Insurance's operations management and strategy team. The successful candidate will be responsible for developing market-leading risk-based management frameworks and next-generation solutions to drive innovation and delivery of large-scale transformations.The ideal candidate will have a...

  • Senior Legal Strategist

    6 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China QHire Ltd Full time

    Job DescriptionThe Senior Legal Strategist will be responsible for leading the legal strategy of QHire Ltd, providing expert advice on a broad range of contracts and agreements.Duties and ResponsibilitiesContract Management: Draft, review and negotiate a variety of contracts and agreements to support the business goals of QHire Ltd.Legal Advice: Provide...

Senior Customer Experience Strategist

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

Company Overview

Hang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and customer satisfaction. Our mission is to provide innovative products and services that meet the evolving needs of our customers.

Job Description

We are seeking an experienced Customer Experience Strategist to join our team. As a key member of our Wealth and Personal Banking business, you will be responsible for identifying customer needs and pain points, and developing actionable recommendations to enhance our service offerings.

Key Responsibilities:

  • Conduct thorough analysis of customer data to identify areas for improvement
  • Develop strategic recommendations to enhance customer experience and drive business growth
  • Collaborate with cross-functional teams to implement customer-centric initiatives
  • Promote a customer-centric culture within the organization

Requirements

To be successful in this role, you will need:

  • A Bachelor's degree in Business, Marketing, or related field
  • Strong analytical skills and ability to interpret complex data sets
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively in a team-oriented environment
  • Proficiency in English and Chinese languages