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Senior Customer Experience Strategist

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

Company Overview

Hang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and customer satisfaction. Our mission is to provide innovative products and services that meet the evolving needs of our customers.

Job Description

We are seeking an experienced Customer Experience Strategist to join our team. As a key member of our Wealth and Personal Banking business, you will be responsible for identifying customer needs and pain points, and developing actionable recommendations to enhance our service offerings.

Key Responsibilities:

  • Conduct thorough analysis of customer data to identify areas for improvement
  • Develop strategic recommendations to enhance customer experience and drive business growth
  • Collaborate with cross-functional teams to implement customer-centric initiatives
  • Promote a customer-centric culture within the organization

Requirements

To be successful in this role, you will need:

  • A Bachelor's degree in Business, Marketing, or related field
  • Strong analytical skills and ability to interpret complex data sets
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively in a team-oriented environment
  • Proficiency in English and Chinese languages