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Customer Experience Specialist
2 weeks ago
Job Title: Guest Relations Officer
Location: Mandarin Oriental, Hong Kong
Reports to: Director of Guest Relations
Job Summary:
We seek a skilled Guest Relations Officer to join our team in Hong Kong.
This is an exciting opportunity to deliver quality service to our discerning guests and exceed their expectations.
Key Responsibilities:
- Provide prompt, courteous, and efficient service to hotel guests and VIP guests
- Build relationships with guests to delight and gain loyalty
- Prepare for guest arrivals, including rooms, amenities, and special arrangements
- Update guest profiles with guest preferences, comments, and feedback
Requirements:
- Related working experience in hotel/guest services
- Fluent in both written and spoken English
- Mandarin and other foreign language literacy is a plus
- Excellent organizational and communication skills
- Passionate and energetic, good team player