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Customer Experience Specialist

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Mandarin Oriental Hotel Group Limited Full time

Job Title: Guest Relations Officer

Location: Mandarin Oriental, Hong Kong

Reports to: Director of Guest Relations

Job Summary:

We seek a skilled Guest Relations Officer to join our team in Hong Kong.

This is an exciting opportunity to deliver quality service to our discerning guests and exceed their expectations.

Key Responsibilities:

  • Provide prompt, courteous, and efficient service to hotel guests and VIP guests
  • Build relationships with guests to delight and gain loyalty
  • Prepare for guest arrivals, including rooms, amenities, and special arrangements
  • Update guest profiles with guest preferences, comments, and feedback

Requirements:

  1. Related working experience in hotel/guest services
  2. Fluent in both written and spoken English
  3. Mandarin and other foreign language literacy is a plus
  4. Excellent organizational and communication skills
  5. Passionate and energetic, good team player