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Senior Customer Experience Officer

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China BOC Group Life Assurance Company Limited Full time

In this exciting role, you'll have the opportunity to shape the customer experience landscape at BOC Group Life Assurance Company Limited by overseeing the performance of our customer service team.

Main Responsibilities:

  • Direct and motivate a team of customer service representatives to achieve exceptional service standards
  • Contribute to the development of customer-centric strategies and initiatives that drive business growth and customer loyalty
  • Foster strong relationships with internal stakeholders to ensure seamless collaboration and effective issue resolution

Requirements and Qualifications:

  • Relevant degree or higher, combined with professional certifications in insurance (FLMI, ACS)
  • A minimum of 6 years of experience in customer-facing roles, with at least 3 years in a supervisory position in life insurance
  • Excellent leadership, communication, and problem-solving skills, with a proven track record of success in customer service and team management
  • Proficiency in Microsoft Office, Chinese Word Processing, and both spoken and written English and Chinese languages

You'll thrive in our fast-paced, dynamic environment, where you'll be empowered to make a real difference in the lives of our customers.