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Sales and Support Team Supervisor

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China APM Monaco Full time
Responsibilities:

You will be responsible for handling international customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries, liaising with Logistics, After Sales Service, and global boutiques on a daily basis, following up on offline store enquiries and complaints, supervising the Customer Care team, providing support to the team and handling escalations, supporting the eCommerce team for the brands' e-store, and undertaking other ad-hoc projects assigned.

Requirements:
  • Minimum 7-8 years relevant experience in customer service/luxury retail field
  • 4+ years of supervisory experience managing a team is a must
  • Proficient with MS Office
  • Good command of English and Chinese
  • Able to work independently and collaboratively
  • Proactive, patient, and committed
  • Great communication and interpersonal skills