Business Analyst, Customer Services, Operations
1 month ago
We are seeking a highly skilled Business Analyst to join our team in DBS Bank (Hong Kong) Limited. As a key member of our operations team, you will be responsible for handling customer information enquiry requests and various court orders, including account record investigation and debit notes.
Key Responsibilities:- Process customer information enquiry requests and handle various court orders according to operation procedures as documented in the Operation Manual.
- Interpret and analyze information received from external parties and provide a succinct summary for document and information retrieval.
- Ensure all transactions are properly authorized before processing and meet the requirements stipulated in Operation Manual.
- Provide support to daily transactions and monitor staff performance to ensure adherence to SLA agreed with BUs.
- Handle internal/external customer complaints tactfully and ensure responsive problem solving for enquiries from branches and other units/parties within benchmark.
- Understand the bank policies on information protection, risk & security control and regulatory compliance.
- Coordinate and follow up discrepancy items with relevant parties timely and escalate any exceptions.
- Practical experience in banking operations to handle external enquiries from law enforcement agencies, various court orders, bankruptcy/winding up procedures, deceased cases, and consumer banking operations.
- Minimum 4 years experience in consumer banking operations.
- Experience of dealing with regulatory matters or supporting compliance function will also be considered.
- Able to accept guidance and instruction of supervisor towards achieving the team's goals.
- Being attentive to details of assigned job and self-discipline.
- Ownership of results and commitment to personal goals.
- Good interpersonal and communication skills.
- Fast and accurate typing.
- Knowledge of Company Ordinance, bankruptcy/winding up procedures, and consumer banking practices & procedures.
- Banking Certificate of HKIB is an advantage.
We offer a competitive salary of approximately $HKD 65,000 - HKD 85,000 per month, depending on experience. You will also receive a benefits package that includes comprehensive medical and dental coverage, flexible work arrangements, and opportunities for career growth and development.
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