Regional Operations Manager

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Wharf Hotels Full time

About the Job

We are seeking a highly experienced Senior Vice President Operations to join our team at Wharf Hotels. The successful candidate will oversee the efficient operations and delivery of our brand promises across our hotels, ensuring compliance with brand standards, profitability, and legal requirements.

Main Responsibilities

  • Drive Business Growth: Establish business objectives and operational strategies with our Executive Committee, hotel management teams, and stakeholders.
  • Maintain Brand Value: Build and maintain strong relationships with owners and management teams to ensure compliance with brand standards and maximize brand value.
  • Support Operational Excellence: Provide performance advice and guidance to property teams to improve their performance and foster strong owner relationships.
  • Develop Annual Business Plans: Create and execute annual business plans and budgets for properties, ensuring effective implementation across hotels.
  • Oversee Quality Standards: Ensure the implementation of quality standards, focusing on profit maximization and service quality.
  • Lead Quarterly Reviews: Conduct quarterly reviews to address performance gaps and identify improvement opportunities.
  • Provide Regular Updates: Offer senior executives with regular updates on financial and operational performance.
  • Identify New Prospects: Find new prospects to support brand growth and assist with marketing, financial analysis, and competitive positioning.
  • Implement Operational Strategies: Apply operational strategies across various areas to achieve business objectives.
  • Manage Pre-Opening Activities: Manage pre-opening management activities and ensure timely implementation of operational standards for new hotels.
  • Guide General Managers: Provide direction to General Managers to ensure brand standards are met, profitability maximized, and issues resolved effectively.

Requirements

  • College or University degree (preferred)
  • Certification in hotel management (preferred but not required)
  • At least 15 years of experience in hotel operations or equivalent
  • Previous experience as General Manager / Area General Manager / Multi Property General Manager
  • Pre-opening / Opening Experience
  • Experience in China and Asia Pacific Region
  • Strong self-awareness, empathy, and effective communication skills
  • Excellent vision and planning skills, with the ability to organize and delegate tasks effectively

What We Offer

We offer a competitive salary, live-in accommodation, and excellent supporting packages.



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