Customer Support Associate
3 days ago
Bloomberg Accounting Operations is seeking an ambitious and detail-oriented individual to join the Hong Kong Customer Financial Services department as an Accounting Operations Professional. As part of this fast-paced team, you will be responsible for ensuring the smooth operation of Accounts Receivable, Billing, and Contracts within the APAC Region. Your primary objective will be to provide excellent service and support to our customers, while maintaining a high level of productivity and accuracy in your work.
Key Responsibilities
In this role, you will be responsible for maintaining positive relationships with our customers by providing excellent service and departmental support. You will be accountable for a sizable collections portfolio and meeting specific targeted goals related to the aging of open receivables. Additionally, you will process customer refunds, write-offs, and prepare delinquent customers for third-party collections. You will also collaborate with our internal Sales, Contracts, Installations, and Billing Teams in order to resolve outstanding issues.
Requirements
To succeed in this role, you will need to have a Bachelor's degree in Administration, Economics or Accounting. You must possess high-level multi-tasking, troubleshooting, and complex problem-solving skills while utilizing multiple system interfaces and addressing a high volume of work in a fast-paced environment. Excellent verbal and written communication skills are also essential. You will need to adjust priorities quickly under pressure in order to meet deadlines and demonstrate exceptional interpersonal skills and customer service.
What We Offer
We offer a dynamic and innovative work environment where you can grow your career and develop new skills. You will have the opportunity to work closely alongside the New York billing team to resolve pricing issues and invoice disputes, as well as collaborate with our internal Sales, Contracts, Installations, and Billing Teams in order to resolve outstanding issues.
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