Credit Support Associate

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Mouser Electronics Full time

Customer Focused

Mouser Electronics is seeking a skilled and detail-oriented Customer Accounts Representative to provide exceptional service and support to our customers. As a key member of our Customer Service Team, you will work closely with the corporate Customer Accounts Department in Texas, USA to ensure that all customer needs are met.

Responsibilities

  • Process credit applications requests from customers, perform credit searches, and offer credit terms and limits according to policy and procedure.
  • Communicate with customers and other departments within Mouser Electronics to resolve account issues, pending orders, invoice discrepancies, and customer accounts reconciliations.
  • Work effectively with customers to collect outstanding accounts and communicate with appropriate personnel regarding potential and existing problem accounts.
  • Stay up-to-date on company policies, procedures, and systems, as well as understand and work with multiple currencies.


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